Dona Friedrich
Indio,CA
Summary
Reliable office operations and dispatch specialist known for keeping communication, records, and transactions organized in a high-demand environment. Supported customer service, cash and credit card collections, accounts receivable, vehicle releases, and compliance reporting while maintaining accurate documentation and confidential business information.
Overview
2027
2027
years of professional experience
Work History
Office Manager
Plaza Towing
12.1995 - 06.2026
- Coordinated daily office operations and dispatch activities for a high-volume towing and vehicle services business, ensuring seamless service delivery.
- Managed approximately 1,500 dispatch calls per month, coordinating service requests, drivers, customers, and time-sensitive assignments.
- Directed daily dispatch operations and maintained accurate communication between customers, drivers, and office personnel.
- Delivered professional customer service while managing high volume of incoming calls, contributing to customer satisfaction and retention.
- Managed daily billing of business and commercial accounts, including invoice preparation and account follow-up.
- Collected and reconciled cash and credit card payments, verifying funds and maintaining accurate financial records.
- Managed payroll and maintained accurate employee and business records.
- Managed weekly vehicle auction sales, including collection and verification of funds for all vehicle sales.
- Completed required DMV paperwork and documentation for vehicles sold through the auction process.
- Performed compliance reporting related to vehicles sold, ensuring required information and documentation were completed accurately.
- Communicated and worked regularly with local, state, and federal agencies to maintain compliance with contractual requirements.
- Prepared, maintained, and provided supporting documentation for external audits and compliance reviews.
- Organized and maintained records and documentation to ensure compliance with contractual obligations and regulatory requirements, supporting agency requests efficiently.
- Processed vehicle release transactions and handled related customer transactions.
- Managed accounts receivable and maintained accurate account information.
- Performed data entry and maintained company information using Tow Books/Tow Program.
- Organized and maintained business records, files, paperwork, and confidential documentation.
- Handled vehicle lien sale processes and vehicle sales.
- Managed multiple responsibilities simultaneously in a fast-paced environment while maintaining accuracy and meeting deadlines.
Phone & Radio Dispatch
Auto Club of Southern California
- Coordinated high-volume roadside assistance calls via telephone and radio, ensuring timely support for stranded motorists.
- Facilitated communication between customers and service drivers to efficiently dispatch roadside assistance and service calls.
- Managed multiple calls and competing priorities in a fast-paced dispatch environment.
- Ensured clear, accurate communication among customers, dispatch, and service personnel to enhance service delivery.
- Recorded and communicated service information accurately and efficiently.
- 2 years
Education
High School Diploma -
Ullyses S. Grant
Van Nuys, CA06-1990
Skills
- Office Management
- Dispatch management
- Customer Service
- Billing & Invoicing
- Accounts Receivable
- Payroll
- Auction Management
- DMV Documentation
- Compliance Reporting
- Contract compliance
- Audit support
- Agency communication
- Vehicle Sales & Releases
- Towing Software Management
Timeline
Office Manager
Plaza Towing
12.1995 - 06.2026
Phone & Radio Dispatch
Auto Club of Southern California
High School Diploma -
Ullyses S. Grant