Dona Snodgrass
Hiawatha,IA
Summary
- Experienced with managing secure access points and monitoring security systems to ensure safety. Utilizes strong problem-solving skills and attention to detail in high-pressure situations.
- Knowledge of surveillance techniques and emergency response protocols to maintain secure environment.
- Diligent with background in managing secure access points and monitoring security systems.
- Ensured safe environment by effectively controlling and documenting entry of personnel and vehicles.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
- Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Access Control Officer
Sitemetric
Cedar Rapids, IA
09.2025 - Current
- Monitored access control systems to ensure secure entry for authorized personnel.
- Provided exceptional customer service while upholding strict security standards when interacting with clients, visitors, and staff members.
- Collaborated closely with team members during shift changes ensuring seamless transitions between shifts for optimal coverage.
- Supported business operations by granting appropriate access permissions to employees and visitors, based on their roles and requirements.
DSP (Direct Support Professional)
Optimae Life Services
Cedar Rapids, IA
07.2024 - 07.2025
- Assisted clients with their goals, life skills, medication reminders, transportation to Appointments and to run errands.
- Supported daily living activities, enhancing client independence and quality of life.
- Trained new staff on best practices for client engagement and care techniques.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Caregiver/Personal Assistant
Home Helpers Home Care
Mountain Home, AR
06.2022 - 11.2022
- Coordinated with family members and healthcare providers to implement personalized care strategies, enhancing client wellbeing and family peace of mind.
- Advocated for clients' needs, coordinating services with external healthcare providers as necessary.
- Managed household tasks including meal preparation, cleaning, and laundry, creating a safe and comfortable living environment while promoting client autonomy.
- Assisted with personal hygiene, meal preparation, and medication management for diverse client needs.
- Maintained a clean and organized environment, following all health regulations and safety guidelines.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
Shelter Monitor
The Salvation Army
Jonesboro, AR
06.2016 - 02.2017
- Monitored shelter environment to ensure safety and compliance with organizational policies.
- Improved shelter cleanliness by supervising chores performed by residents on a rotating schedule according to established guidelines.
- Increased overall satisfaction among residents by actively listening to concerns and implementing improvements based on feedback.
- Upheld strict confidentiality standards regarding resident information in compliance with privacy laws and organizational policies.
- Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
Office Manager
McNamara Property
Huntsville, AR
06.2008 - 09.2013
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Administrative Specialist
United States Army/United States Army Reserves
Houston, TX
03.1980 - 08.1986
- Managed administrative tasks, including personnel records and documentation compliance.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Maintained a professional work environment by establishing clear office policies and procedures.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Phoenix, AZ04.2025
Skills
- Facility Access control
- Identification verification
- Maintaining records
- Incident reporting
- Theft prevention
- Identity checks
- Gate management
- Teamwork
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Decision-making
- Detail-oriented
Certification
- FEMA CERTIFICATION April 2024 to May 2025 Certified through The University of Phoenix.
- Healthcare Provider Certification October 2023 to May 2025 CPR/AED Certification.
- First Aid Certification
- CPR Certification
- Caregiver Certification
- Non-CDL Class C
- Guard Card
Languages
English - Fluent
Timeline
Access Control Officer
Sitemetric
09.2025 - Current
DSP (Direct Support Professional)
Optimae Life Services
07.2024 - 07.2025
Caregiver/Personal Assistant
Home Helpers Home Care
06.2022 - 11.2022
Shelter Monitor
The Salvation Army
06.2016 - 02.2017
Office Manager
McNamara Property
06.2008 - 09.2013
Administrative Specialist
United States Army/United States Army Reserves
03.1980 - 08.1986
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Awards
Collaboration BSCJA August 2025 University of Phoenix, Critical Thinking BSCJA August 2025 University of Phoenix, Communication BSCJA August 2025 University of Phoenix, Deans List January 2024 University of Phoenix 3.50 GPA January -through -June