Dona Strickland
Savannah Transportation
RINCON,GA
18
years of professional experience
Experience customer service and Sales professional with a strong background in issue resolution, clear communication, keeping daily tasks organized, and service running smoothly
Work History
Customer Service Representative and Sales
5 Years 10 Months- Managed customer inquiries and resolved service issues with accurate, timely communication.
- Documented calls, complaints, and service requests for consistent follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Documented calls, complaints, and service requests in CRM systems for consistent follow-up.
- Documented calls, complaints, and service requests for consistent follow-up.
- Resolved escalated customer issues, restoring confidence in the company’s commitment to service excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Terminal Manager
12 Years 1 Month- Directed daily terminal operations, coordinating dispatch, driver assignments, and freight flow for consistent service.
- Monitored load planning and shipment schedules to support on-time pickup and delivery performance.
- Supervised drivers and office staff, reinforcing safety procedures, policy compliance, and productivity expectations.
- Resolved customer service issues, shipment delays, and operational disruptions with timely corrective action.
- Managed equipment availability, yard activity, and facility readiness to maintain efficient terminal throughput.
- Enforced DOT compliance, inspection standards, and safety protocols to reduce operational risk.
Education
High School Diploma
Skills
Customer service
Data entry
Client engagement
Issue resolution
Client engagement
Conflict resolution
Critical thinking
Active listening
Timeline
Customer Service Representative and Sales
Savannah Transportation
11.2020 - 09.2026Read More
Terminal Manager
OST Trucking
10.2008 - 11.2020Read More
Effingham County High School
High School Diploma
Read More