Dona Yudeesha C. Dias
Abingdon,MD
Summary
Dynamic operations professional with a proven track record at Strike Zone Bowling Alley, excelling in customer service and food safety compliance. Skilled in cash handling and staff training, I foster strong relationships with guests, ensuring repeat satisfaction. Recognized for my adaptability and problem-solving abilities, I thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Operations Assistant
Strike Zone Bowling Alley
Carlisle, USA
12.2024 - Current
- Serve as a key team member managing both front-of-house and kitchen operations in a high-volume bowling alley and restaurant.
- Prepare food including grilled items and sandwiches; follow all food safety and hygiene standards.
- Take customer orders at the register, handle cash and POS transactions accurately, and maintain a friendly rapport with all guests.
- Build strong relationships with regular customers, remembering their preferences and ensuring repeat satisfaction.
- Deliver food to tables and assist guests, providing warm and professional service.
- Independently open and operate the facility on Saturdays; entrusted with building keys and morning prep.
- Train new staff members, model best practices, and maintain team morale and efficiency.
- Monitor and log refrigeration temperatures daily to ensure food safety compliance.
- Troubleshoot minor mechanical issues with bowling lanes to reduce downtime and maintain smooth operations.
- Maintain a clean, safe kitchen environment post-lunch rush using a detailed daily checklist.
Hardlines Associate
AAFES
Carlisle, PA
05.2024 - 11.2024
- Provided courteous, efficient service to military personnel, families, and staff in a fast-paced retail environment.
- Operated point-of-sale systems, handled cash and card transactions, and assisted with returns and exchanges.
- Maintained organized displays and stocked merchandise.
- Conducted inventory checks and ensured compliance with store safety policies.
- Strengthened communication and customer service skills through regular interaction with a diverse customer base.
Sandwich Artist
Subway Restaurants
Columbus, USA
06.2022 - 03.2023
- Delivered excellent customer service by accurately taking orders and resolving issues with professionalism.
- Maintained kitchen inventory, performed prep work, and ensured fast, fresh, and clean food production.
- Handled cash register operations and followed strict cleanliness and safety protocols.
Education
High School Diploma -
Shaw High School
Columbus, GA05-2023
General Studies
Broward College
Fort Lauderdale, FLGeneral Studies
Harrisburg Area Community College
Harrisburg, PASkills
- Customer Service & Hospitality
- Food Preparation & Sanitation
- Cash Handling & POS Systems
- Staff Training & Mentoring
- Kitchen Operations & Cleanup
- Inventory & Stock Management
- Alcohol Service (Authorized)
- Youth Engagement & Leadership
- Conflict Resolution
- Safety Compliance
- Independent Problem Solving
- Point-of-Sale (POS) Systems
- Temperature Log Maintenance
- Minor Mechanical Troubleshooting
- Attention to detail
- Adaptability
- Time management
- Professional and friendly
- Schedule coordination
- Customer support
References
Available upon request.
Timeline
Operations Assistant
Strike Zone Bowling Alley
12.2024 - Current
Hardlines Associate
AAFES
05.2024 - 11.2024
Sandwich Artist
Subway Restaurants
06.2022 - 03.2023
High School Diploma -
Shaw High School
General Studies
Broward College
General Studies
Harrisburg Area Community College
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