Hallie Jackson
Trophy Club,TX
Summary
Service-driven operations leader with extensive experience in the hospitality industry, specializing in team development and vendor coordination. Recognized for integrity, trustworthiness, and a compassionate approach to supporting individuals, fostering a positive environment for both staff and guests. Expertise includes crafting welcoming on-site experiences, cultivating strong relationships, and implementing effective solutions to enhance operational efficiency. Committed to continuous improvement and delivering exceptional service that exceeds expectations.
Overview
15
15
years of professional experience
Work History
Operations Manager
Sofia Elaine Salon
Westlake
03.2021 - Current
- Deliver a warm, welcoming on-site experience for clients and staff.
- Hire, train, and support employees and interns.
- Manage vendor relationships, ordering, and inventory.
- Resolve client concerns with empathy and professionalism.
- Maintain strong client relationships.
- Create and coordinate monthly promotional initiatives.
- Led a complete POS system transition.
Household Management
Stay-at-Home Parent
Trophy Club
08.2017 - 03.2021
- Managed schedules, budgets, and daily operations.
- Coordinated activities with schools and community groups.
- Supported events through volunteering.
Inside Sales & Operations Specialist
Nashville Chemical
Nashville
03.2011 - 08.2017
- Managed customer quotes, orders, and follow-ups.
- Built and led an inside sales team.
- Coordinated with warehouse, accounting, and sales teams.
- Managed trucking vendor relationships.
- Maintained OSHA-related safety awareness.
Education
Bachelor of Science - Organizational Communication
Murray State University
Murray, KYMaster of Science - Organizational Communication
Murray State University
Murray, KYSkills
- Customer Service & Hospitality
- Team Leadership & Development
- Vendor Management
- Conflict Resolution
- Cross-Functional Collaboration
- Inventory & Ordering
- Communication & Relationship Building
- Process Improvement
- Microsoft Office
- Work order management
- Capital improvement
- Building maintenance
Timeline
Operations Manager
Sofia Elaine Salon
03.2021 - Current
Household Management
Stay-at-Home Parent
08.2017 - 03.2021
Inside Sales & Operations Specialist
Nashville Chemical
03.2011 - 08.2017
Bachelor of Science - Organizational Communication
Murray State University
Master of Science - Organizational Communication
Murray State University