DONABEL CHANG
Milpitas,Ca.
Summary
Program Administrator with a strong background in customer coordination, order management, and production scheduling. Tracks BOMs, RMAs, purchase orders in Oracle, and delivery schedules while providing timely status updates and maintaining accurate records for repairs and replacements.
Overview
3
3
Languages
26
26
years of professional experience
Work History
Program Administrator
Sanmina
San Jose, CA
01.2023 - Current
- Maintained direct contact with customers and operations personnel to foster positive relationships and meet customer expectations.
- Delivered timely updates to customers regarding the status of their requests.
- Processed customer requests by preparing documents for new BOM and returns (RMA), updating databases, and recording status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Managed product pricing, material and labor quotes, receiving RMAs.
- Receives PO, book in Oracle, releases work orders
- Customers I managed: Aurora Operations Inc; Intel; Reach Power, Leo Labs, Tesla, Viasat, Silicon Light Machines;
Customer Specialist Alternative Delivery
CarMax
Fremont, CA
05.2022 - 01.2023
- Executed business office tasks, administrative duties, and clerical support to ensure efficient operations.
- Processed retail vehicle sales paperwork to facilitate timely transactions.
- Managed payment types by receiving and counting money, distributing funds, preparing deposits, and securing safe operations.
- Drove vehicles to and from various locations.
- Developed change orders to document out-of-scope adjustments or additions.
- Inspected and proofread documents to check accuracy.
Retail Customer Service Associate
FEDEX OFFICE
Milpitas
09.2021 - 05.2022
- Delivered superior end-to-end service, enhancing customer satisfaction and fostering brand loyalty.
- Provided positive customer experiences, using consultative skills to anticipate needs and offer tailored solutions.
- Engaged in open communication to cultivate sustainable, trusting relationships with customers.
- Educated customers on new and promotional products to drive sales
General Merchandise Expert
Target Corporation
San Jose
09.2018 - 09.2021
- Unpacked, tagged and stocked merchandise for sale on the main floor
- Increased item sales by updating signage and guiding customers to featured products
- Assisted customers with inquiries and merchandise location, fostering a positive shopping experience
- Accurately handle cash register operations.
- Worked at consistently fast pace with repetitive motions, efficiently and accurately
- Stocked shelves, racks and bins with new or transferred merchandise.
- Read orders to obtain item numbers and locate merchandise in bins or on shelves.
- Used ticket-printing machines and hand scanners to add pricing information to tickets
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Packaged items with appropriate materials to prevent damage during shipping.
- Provided timely updates on outgoing orders, enhancing customer satisfaction with accurate shipping status
- Read orders to verify attributes and quantities of merchandise.
Sales Manager
Gracewood Showroom
Quezon City
06.2000 - 09.2005
- Engaged customers and built connections, fostering loyalty and driving long-term sales growth
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Tracked monthly sales to create actionable reports for strategic business development planning.
- Trained and developed staff to enhance sales capabilities and support loyalty program initiatives.
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.
- Attended trade shows for in-person engagement and network building.
- Supported purchasing process by identifying and acquiring necessary furniture and supplies.
Education
Bachelor of Arts - Industrial Design
University of Santo Tomas
Manila, Philippines03-2000
Skills
- Supply chain coordination
- Order processing
- Inventory oversight
- Order preparation
- Client Relationship Management
- Financial Reconciliation
- Return Management
- Problem solving
- Multitasking and Organization
- Customer Satisfaction
- Complaint resolution
- Detail-oriented
- Adaptability
- Team collaboration
Languages
English
Professional
Chinese (Cantonese)
Elementary
Chinese (Mandarin)
Elementary
Timeline
Program Administrator
Sanmina
01.2023 - Current
Customer Specialist Alternative Delivery
CarMax
05.2022 - 01.2023
Retail Customer Service Associate
FEDEX OFFICE
09.2021 - 05.2022
General Merchandise Expert
Target Corporation
09.2018 - 09.2021
Sales Manager
Gracewood Showroom
06.2000 - 09.2005
Bachelor of Arts - Industrial Design
University of Santo Tomas