Donajah Ross
Darlington,SC
Summary
Dear Hiring Manager,
I am writing to express my interest in opportunities within your organization. I bring experience
across financial services, security operations, customer service, and government support
environments. I developed strong communication, problem solving, and operational
support skills that allow me to thrive in fast paced environments.
During my career, I have successfully handled high volume call environments, assisted
customers with complex issues, monitored facility security, and supported government operations
assisting veterans and community members. I take pride in maintaining professionalism, resolving
concerns efficiently, and providing reliable service to both customers and colleagues.
I am eager to bring my experience in customer relations, documentation, compliance, and security
operations to a team where I can contribute to efficiency, safety, and positive service outcomes. I
would welcome the opportunity to further discuss how my experience and skills align with the
needs of your organization.
Thank you for your time and consideration
Overview
1
1
Certification
7
7
years of professional experience
Work History
CVS Retail Representative (seasonal)
Everise
Darlington, SC
11.2025 - 01.2026
- Handled a high volume of inbound customer calls, averaging 45 calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Maintained a positive attitude during challenging interactions with upset or irate customers, de-escalating situations effectively
- Helping customers with making purchases.
- Provide insurance assistance.
Operations Expert
Bank of America
Remote
03.2022 - 05.2025
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Managed approximately 60 incoming and outgoing calls per day from customers.
- Established and maintained productive staff relationships to improve workplace morale, increase productivity and enhance personal growth.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
Customer Service Representative
Blue Cross Blue Shield
Remote
03.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Healthcare Customer Service Representative
CareCentrix
Remote
07.2020 - 03.2021
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Technical Support Specialist
Staffing Solutions
Remote
05.2019 - 07.2020
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved up to 80 technical support inquiries per day.
Education
High school diploma - undefined
Darlington High School
Darlington, SC06.2019
Skills
Professionalism
Stocking
Supervising experience
Cleaning Experience
Computer skills
Kitchen experience
Phlebotomy
Call center
Customer service
Peachtree
Warehouse experience
English
Forklift
Dental office experience
Heavy lifting
Order Picking
Word processing
Medical office experience
Working with people with autism
Caregiving
Load & Unload
Food Preparation
Communication skills
Organizational skills
Hospitality
Account management
Microsoft Excel
Serving
Assembly
Warehouse Experience
Cooking
Microsoft Office
Basic math
Childcare
Driving
Materials Handling
Packaging
Merchandising
Account updating Scheduling
Typing
Cleaning
Front desk
Load & unload
Sales
Pallet jack
Resident's rights
Complaint resolution Escalation management
Cash handling
Medical terminology
Assembly line
Host/hostess experience
Meal preparation
Shipping & receiving
Strong active listening and communication skills
Excellent customer problem-solving abilities
Proven ability to handle difficult customers professionally
Skilled in de-escalation and conflict resolution
Detail-oriented with strong accuracy and follow-through
Adaptable to fast-paced call center environments
Reliable, patient, and empathetic in customer interactions
Certification
- Certified Phlebotomy Technician Present
- CPR Certification
- Pallet Jack Certification
Timeline
CVS Retail Representative (seasonal)
Everise
11.2025 - 01.2026
Operations Expert
Bank of America
03.2022 - 05.2025
Customer Service Representative
Blue Cross Blue Shield
03.2021 - 03.2022
Healthcare Customer Service Representative
CareCentrix
07.2020 - 03.2021
Technical Support Specialist
Staffing Solutions
05.2019 - 07.2020
High school diploma - undefined
Darlington High School