Donald A Duggan
Forest City,NC
Summary
Results-driven professional with extensive experience in delivery and field service roles. Known for strong problem-solving abilities and effective communication skills, contributing to enhanced customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Box Truck Delivery Driver
Meyer Logistics
Forest City, North Carolina
07.2025 - Current
- Delivered packages across designated routes, ensuring timely and accurate delivery.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Navigated using GPS and maps for optimal route planning daily.
- Followed safety protocols to ensure compliance with company standards.
- Interacted with customers during deliveries, fostering positive relationships and enhancing service experience.
- Managed recordkeeping by distributing invoices, collecting payments, and maintaining updated logs for accuracy.
- Assisted in training new drivers on company policies and procedures.
Field Service Technician
First Link Service Team
Forest City, Pennsylvania
08.2021 - 07.2025
- Diagnosed equipment issues and performed repairs on-site for various clients.
- Calibrated instruments and equipment on-site to ensure accurate testing and performance evaluations.
- Conducted routine maintenance checks to ensure optimal equipment performance.
- Collaborated with team members to troubleshoot and resolve complex technical problems, improving service response time.
- Trained new technicians on safety protocols and service procedures to ensure compliance and effective service delivery.
- Documented service activities and maintained accurate records, enhancing communication and follow-up for client interactions.
- Operated hand tools and power equipment according to corporate safety procedures.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Delivery Driver / Sales Specialist (Millworks)
Lowes Home Improvement Stores
Jacksonville, Florida
03.2010 - 08.2021
- Prioritized delivery schedules to ensure timely arrival and customer satisfaction.
- Operated delivery vehicles following company safety protocols.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Verified contents of loads against shipping papers against shipping papers to verify contents and identify special handling requirements.
- Handled merchandise in accordance with product handling standards.
- Maintained cleanliness of delivery vehicle by cleaning interior and exterior at end of shift.
- Resolved customer service complaints with professionalism and expertise, fostering trust and loyalty.
- Guided customers in product selection and provided insights on home improvement projects to enhance their experience.
- Executed sales transactions accurately using point-of-sale systems and cash handling procedures, ensuring smooth customer interactions.
Delivery Driver
Fed-ex Home Delivery
Jacksonville, Florida
10.2007 - 02.2009
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Grouped and routed deliveries by designated areas, enhancing timely deliveries.
- Navigated routes with relevant map programs and GPS systems.
- Communicated with dispatch about delays or issues, ensuring prompt resolutions.
- Notified customers of delays to decrease calls to support.
- Handled customer service complaints professionally, fostering trust and loyalty.
Skills
- Customer service
- Time management
- Problem solving
- Effective communication
- Safety compliance
- Advanced planning
- Route planning
- Package scanning
- Safe driving record
- Exceptional written and verbal communication skills
- Courteous and polite demeanor
- Skilled forklift operator
- Route management
- Time management skills
Timeline
Box Truck Delivery Driver
Meyer Logistics
07.2025 - Current
Field Service Technician
First Link Service Team
08.2021 - 07.2025
Delivery Driver / Sales Specialist (Millworks)
Lowes Home Improvement Stores
03.2010 - 08.2021
Delivery Driver
Fed-ex Home Delivery
10.2007 - 02.2009