Donald Alvarez
Mt. Dora,FL
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
19
19
years of professional experience
Work History
Store Associate
Ace Hardware
09.2015 - 11.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store to comply with cleanliness stand
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Performed inventory control using RF device and uploaded to epicore software database.
- used forklift to unload merchandise and customer delivery.
- Managed and controlled customer special orders.
- Performed various services, such as rescreening, cutting glass, pipe and lumber.
- Mixed paint and consulted with customers regarding proper use and selection of paint products.
Store Associate
Forest Tech Lumber
08.2004 - 08.2013
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store to comply with cleanliness standards.
- Managed efficient cash register operations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Mixed paint and consulted with customers regarding proper use and choice of paint products.
- Led sales of pneumatic, electric and battery operated tools as well as fasteners used with the tools.
- Sold all forms of lumber products to various customers and contractors.
Owner/President
Island Teak And Patio Inc.
05.2003 - 02.2005
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Built custom patio furniture using teakwood and PVC pipe
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Master of Science - Physics
University of Central Missouri
Warrensburg, MOBachelor of Science - Physics
University of Central Missouri
Warrensburg, MOMaster of Science - Landscape Architecture
University of Georgia
Athens, GA06.1998
Skills
- POS System Operations
- Customer Assistance
- Team Collaboration
- Corrective Actions
- Cleaning and Store Maintenance
- Inventory Control
- Cross-Department Sales
- Forklift Operations
- Service operations
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
Ace Hardware
09.2015 - 11.2021
Store Associate
Forest Tech Lumber
08.2004 - 08.2013
Owner/President
Island Teak And Patio Inc.
05.2003 - 02.2005
Master of Science - Physics
University of Central Missouri
Bachelor of Science - Physics
University of Central Missouri
Master of Science - Landscape Architecture
University of Georgia
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