Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
17
17
years of professional experience
Work History
Warehouse and Delivery Driver in Backup Counter
Johnstone Supply
Howell, MI
07.2025 - Current
I've been in the hvac field for many years with my dad who owns his own company
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
Retail Location Manager
Brickworks-Whitmore Lake, MI
Whitmore Lake, MI
05.2023 - 01.2025
Managed daily operations, enhancing efficiency and customer satisfaction.
Led team to achieve sales targets, improving store performance.
Implemented inventory controls, reducing waste and loss.
Managed daily operations of location, ensuring efficient workflow and resource allocation.
Oversaw inventory management, optimizing stock levels to meet production demands.
Coordinated logistics for material deliveries, enhancing on-time performance and supplier relationships.
Implemented safety protocols, promoting compliance and reducing workplace incidents.
Dispatcher
General shale-Whitmore Lake, MI
Whitmore Lake, MI
01.2019 - 12.2022
In charge of all inbound and outbound deliveries controlled driver's schedule.
Managed logistics for inbound and outbound deliveries, ensuring timely execution and significantly improving overall delivery efficiency.
Analyzed delivery routes and schedules, implementing adjustments that reduced transit times and enhanced customer satisfaction.
Developed a tracking system for deliveries, streamlining communication and providing real-time updates to clients and drivers.
Maintained accurate logs of delivery schedules and driver performance, ensuring compliance with company standards and improving operational transparency.
Coordinated transport schedules to optimize delivery routes and minimize delays.
Managed real-time communication with drivers to ensure timely pickups and deliveries.
Monitored inventory levels to facilitate efficient dispatch operations.
Yard Supervisor
General shale-Whitmore Lake, MI
Whitmore Lake, MI
04.2009 - 11.2019
Supervised yard operations, ensuring efficient loading/unloading, enhancing team productivity.
Managed customer interactions, improving satisfaction and streamlining service processes.
Led personnel in daily tasks, fostering a collaborative work environment and skill development.
Oversaw yard operations, enhancing loading efficiency and reducing turnaround time, directly improving customer service satisfaction.
Trained and supervised personnel, fostering a team-oriented environment that led to a noticeable increase in productivity and morale.
Supervised daily yard operations, ensuring compliance with safety regulations and efficient workflow.
Trained and mentored staff on equipment usage and best practices for material handling.
Conducted regular inspections of yard equipment to maintain safety standards and operational readiness.
Monitored inventory levels, facilitating timely reorders to prevent material shortages.