Donald Black

• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
• Created and implemented policies to improve operational efficiency and patient care quality.
• Implemented preventive maintenance schedule for medical equipment, minimizing downtime and ensuring operational efficiency.
• Fostered culture of continuous improvement, encouraging staff feedback and implementing suggestions for operational enhancements.
• Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
• Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Developed strong relationships with patients, fostering trust and loyalty to the clinic.
• Enhanced operational efficiency and patient satisfaction by redesigning clinic layout for smoother patient flow.
• Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
• Spearheaded community health initiatives, increasing clinic visibility and contributing to public health awareness.

Contract Officer Representative over seeing several million dollars worth of medical and real estate contracts.

• Fostered culture of continuous improvement, encouraging staff feedback and implementing suggestions for operational enhancements.
• Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Hired, trained and supervised employees to maintain team of high performers.
• Managed Service Connected Compensation exams for the entire North State of California. Largest service in California to ensure all Veterans received prompt evaluations.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
• Streamlined clinic operations, leading to more efficient appointment scheduling system.
• Attended regular meetings with hospital administrators to discuss clinic operations and policies.

Oversaw 12 outpatient clinics for the Department of Veteran Affairs in 8 states. Helped design and build 8 out patient clinics to ensure design and patient flow where considered.

Worked with contractors, architects Human Resources, Finance officers, contract officers and engineering to ensure these clinics were built and operational in specifies time frames.

Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.

Oversaw the Adjudication Section for new recruits to ensure they were qualified for positions requiring a Top Secret clearance.

Managed promotion actions and relocation assignments.

Implemented Total Quality Management initiatives for several squadrons helping improve business outcomes.

• Reduced sample contamination risks by adhering to strict protocols in the preparation and handling of specimens.
• Promoted a culture of continuous improvement within the laboratory team by leading regular performance reviews and goal-setting sessions.
• Kept laboratory in compliance with applicable guidelines and laws.
• Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
• Published a paper on the rapid identification of acid fast organisms for patients identified with the HIV virus