Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Interests
Timeline
Generic

DONALD BLANCHARD

Schenectady

Summary

Dynamic and results-driven professional with extensive experience as a Service Manager at JAF Motors. Expert in customer service and team leadership, I excel at resolving issues and enhancing operational efficiency. Proven track record in managing warranty claims and implementing inventory systems, driving satisfaction and loyalty among clients.

Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

29
29
years of professional experience

Work History

PARTS MANGER

MONROE TRACTOR
03.2023 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.

Service Coordinator

ADAMAR SUPPLY
01.2022 - 03.2023
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.

Service Manager

JAF MOTORS
03.1996 - 01.2022
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Education

High School Diploma -

JOHNSTOWN HIGH SCHOOL
Johnstown, NY
06-1978

Skills

    CUSTOMER SERVICE

    RUNNING A TEAM OF TECHNICIANS TO INSURE THAT WORK IS DONE CORRECTLY AND TIMELY

    COORDINATING AND SCHEDULING WORK COMING AND GOING TO STREAMLINE ITS EFFICIENCY

    WORKING WITH MANUFACTURERS ON WARRANTIES , UPDATES , PIPS AND ANYTHING DESIGNATED TO CUSTOMER NEEDS

    SETTING GOALS FOR EMPLOYEES AS WELL AS A COMPANY

    I AM A HIGHLY SKILLED TECHNICIAN , MANAGER AS WELL AS A LEADER WITH MANY YEARS OF EXPERIANCE

    HIGHLY SKILLED AT SOLVING PROBLEMS AND DE-ESCALATING ANY SITUATION THAT MAY ARISE WITH AN EMPLOYEE OR CUSTOMER

    SO MUCH MORE I COULD TALK ABOUT

Accomplishments

  • Supervised team of 7 TO 10] staff members.
  • Documented and resolved employee and customer issues which led to creating a less toxic work environment and very happy customers.
  • several achievement awards from manufacturers through the years of my career

Affiliations

  • service management award from yamaha and honda
  • customer service award from yamaha score 100

Interests

  • I enjoy cooking for friends and family gatherings
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Growing herbs, vegetables, or fruits in home gardens
  • camping
  • car racing
  • home projects

Timeline

PARTS MANGER

MONROE TRACTOR
03.2023 - Current

Service Coordinator

ADAMAR SUPPLY
01.2022 - 03.2023

Service Manager

JAF MOTORS
03.1996 - 01.2022

High School Diploma -

JOHNSTOWN HIGH SCHOOL

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DONALD BLANCHARD