DONALD BOOS
San Diego,CA
Summary
Demonstrated skills in managing change and maintaining flexibility in a challenging diverse environment that involves problem solving and teamwork skills for immediate actions to be taken Proven excellence in managing multiple projects and attention to detail Demonstrated ability to build and lead cohesive diverse teams Proficient in Microsoft Office, Google Cloud, and maintaining accurate databases Spent 13 years in the US NAVY and US NAVY Reserves and qualified on various fields such as safety training, Investigations, search and seizures, UCMJ procedures, First Aid and CPR, supervising and instructing new recruits on various related fields
Overview
10
10
years of professional experience
Work History
Lyft Driver
01.2023 - 10.2023
- Maintained a safe work environment by adhering to safety regulations and protocols during all lift driving tasks.
- Collaborated with team members to ensure efficient distribution processes, resulting in improved customer satisfaction.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
Security Specialist
Poway Unified School District
Poway, CA
01.2019 - 04.2023
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Reduced security incidents by developing comprehensive emergency response plans and coordinating drills for staff.
- Improved the safety of employees by designing and leading tailored security awareness training sessions.
- Streamlined access control systems to minimize unauthorized entry without compromising ease of use for authorized personnel.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Established an incident reporting system that expedited communication between departments, enabling quicker response times during emergencies.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided safety reports and data analysis to building managers to inform security processes.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Allied Universal Protection Services
01.2014 - 12.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication for improved efficiency, effectively collaborating with team members across departments.
- Increased customer retention by providing personalized service and attention to individual needs.
- Managed high call volume, prioritizing urgent requests and multitasking to ensure timely resolutions.
- Provided exceptional support to customers, consistently meeting or exceeding performance targets.
- Balanced excellent customer service with adherence to company guidelines, ensuring compliance with regulations while meeting client needs effectively.
- Provided constructive feedback during peer evaluations to promote continuous improvement within the department.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Bachelor of Science in Criminal Justice -
ITT TECHNICAL INSTITUTE
Charlotte, NC12.2012
Associate of Science in Criminal Justice -
MILLER MOTTE COLLEGE
Wilmington, NC07.2010
Skills
- Hand-Eye Coordination
- Customer Service
- Decision Making
- Computer Literacy
- Attention to Detail
- Time Management
- Vehicle Operations
- Multi-Passenger Vehicles
- Road Regulations Knowledge
- Clean Driving Record
- Mobile Platforms
- Conflict Resolution Skill
- Safety Awareness
Special Training
SECURITY RETAIL GROUP, 08/01/14, Credit Card Fraud, Legal Procedures, Arresting Techniques, False Imprisonment, Evidence, Investigations, Report Writing, Lawful Searches, Bomb threats, Accident Prevention
Professional Development
- Perfect attendance
- Dean’s and President’s List, ITT Tech and Miller Motte College
- Class Valedictorian for the Bachelor’s Degree program in Criminal Justice (2012)
- Various medals and ribbons from the US Navy, including Sea Service, Southwest Asia Commendation Medal, Good Conduct Medals, Marksmanship Pistol Qualification Medal
- BSIS issued CA guard card
- CPR/AED/First Aid card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Lyft Driver
01.2023 - 10.2023
Security Specialist
Poway Unified School District
01.2019 - 04.2023
Allied Universal Protection Services
01.2014 - 12.2018
Bachelor of Science in Criminal Justice -
ITT TECHNICAL INSTITUTE
Associate of Science in Criminal Justice -
MILLER MOTTE COLLEGE