Donald Botticello
Summerfield
Summary
Hardworking and passionate job seeker. Extensive hands-on experience in maintaining and repairing various in-home appliances, ensuring optimal operation. Collaborative team player known for flexibility and reliability in adapting to changing demands. Skilled in diagnosing issues, performing repairs, and maintaining high standards of workmanship. Achieved U.N. certification in Haz-Mat and E.P.A. certification for sealed systems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Appliance Repair Technician/Warehouse Assistant/Administrative Assistant
Service Quick
03.2023 - 12.2024
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Performed monthly inventory audits to maintain precise stock records.Oversaw receipt and distribution of parts, improving efficiency in logistics.Held responsibility for product loss and return management to prevent financial impact.
- Streamlined daily routing for technicians, maximizing route efficiency.Provided support to field technicians by researching product-specific components.Coordinated ordering of required replacements to ensure swift repair completions.
Appliance Repair Technician
Asurion
01.2021 - 02.2023
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
Appliance Repair Technician
Lakes Electronics
05.2019 - 01.2021
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Educated customers on use, care and adjustments of appliances.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs.
- Administered personal warehouse for replacement parts, streamlining receiving and return operations.
- Participated in ongoing professional development to stay current on industry trends and best practices for appliance repair.
Field Technician Satellite Installer/Satellite Installation Technician/Appliance Repair Technician
Satellitesunltd
04.2011 - 05.2019
- Contributed to positive client experiences by promptly addressing any concerns or issues related to the satellite installation process.
- Upheld high levels of safety during satellite installations, adhering to OSHA guidelines and company protocols for ladder use, fall protection, and other relevant procedures.
- Provided outstanding customer service from initial contact through post-installation support, establishing long-lasting relationships built on trust.
- Delivered consistent results under pressure, completing installations within tight deadlines and adapting to changing circumstances as necessary.
- Element of pilot collaboration with Dish Network and Samsung for appliance repair
- Conducted diagnosis, parts research, and in-home repairs on multiple home appliances and televisions
Correctional Sergeant
Florida Department Of Corrections
09.2002 - 03.2010
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Responded to emergency situations and provided first aid following facility guidelines.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- member of high-priority response team for 5 years
- Supervised 8 employees and performance of tasks and managed 225 offenders.
Soldier
US Army
08.1996 - 08.2002
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Responded calmly and professionally to chemical, biological and nuclear threats.
Education
No Degree - Correctional Officer Academy
College of Central Florida
Ocala, FL01-2003
Skills
- Installation procedures
- Multimeter usage
- Diagnosing problems
- Repairing units
- Specializing in Samsung
- Mechanical aptitude
- Managing schedules
- Preventative maintenance
- Teamwork and collaboration
- Customer service
- Attention to detail
- Reliability
Timeline
Appliance Repair Technician/Warehouse Assistant/Administrative Assistant
Service Quick
03.2023 - 12.2024
Appliance Repair Technician
Asurion
01.2021 - 02.2023
Appliance Repair Technician
Lakes Electronics
05.2019 - 01.2021
Field Technician Satellite Installer/Satellite Installation Technician/Appliance Repair Technician
Satellitesunltd
04.2011 - 05.2019
Correctional Sergeant
Florida Department Of Corrections
09.2002 - 03.2010
Soldier
US Army
08.1996 - 08.2002
No Degree - Correctional Officer Academy
College of Central Florida
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