Donald Brown
Dedham,MA
Summary
Graduated from Northeastern's Paralegal Program in 2000, starting a career in a Newton-based real estate law firm specializing in title problem resolution. Transitioned to a national title insurance underwriter in 2002, managing claims and underwriting in Massachusetts. Recruited in 2009 by a national underwriter to address title insurance claims during the economic downturn. Currently in a hybrid role with a major national underwriter, handling state agency and commercial underwriting matters.
Overview
24
24
years of professional experience
Work History
Assistant Vice President, Underwriter
FNF Family of Title Insurance Companies
Boston, MA
11.2021 - Current
- Provides underwriting guidance and support to FNF Massachusetts agents.
- provides educational webinars to Massachusetts agents.
- handles direct commercial real estate transactions.
- manages ClearTitle which is a clearance service used to generate new policies of title insurance on FNF.
Claims Manager/Claims Analyst
First American Title Insurance Company
10.2009 - 10.2021
- Handling a wide range of complex claims in a prompt and efficient manner to resolution for the Company's insureds in the six New England States, Ohio and New York while maintaining customer focus and exercising good judgment.
Senior Paralegal and Field Customer Service Representative
Stewart Title Guaranty Company
03.2002 - 10.2009
- From March of 2002 - May of 2006 supported four attorneys in the handling of all aspects of title underwriting including issuance of indemnification letters, underwriting title insurance commitments, and policies, giving seminars on basic policy preparation, title clearing, contributing to a quarterly newsletter, title insurance claims including clearance of title problems, administration and handling of claims.
- From May of 2006 - October of 2009 was promoted to a full time Field Customer Service Representative handling a wide variety of complex and basis title insurance claims with concentration in Massachusetts.
Education
Paralegal Studies Program -
Northeastern University
Boston, Massachusetts12.2000
Skills
- Underwriting standards
- Risk assessment
- Policy development
- Claims analysis
- Regulatory compliance
- Customer relationship management
Professional Associations
- Co-Chair of the Real Estate Bar Association Paralegal and Title Examiner Committee, 01/03, 12/13
- Co-Chair of the Real Estate Bar Association Paralegal Committee, 01/13, present
- Commonwealth of Massachusetts Notary Public, 07/02/21
Accomplishments
2018 First American - People First Choice Award
Affiliations
Volunteer, Coach Dedham Youth Baseball/Hockey
Timeline
Assistant Vice President, Underwriter
FNF Family of Title Insurance Companies
11.2021 - Current
Claims Manager/Claims Analyst
First American Title Insurance Company
10.2009 - 10.2021
Senior Paralegal and Field Customer Service Representative
Stewart Title Guaranty Company
03.2002 - 10.2009
Paralegal Studies Program -
Northeastern University