Summary
Overview
Work History
Education
Timeline
Generic

DONALD BUNCE

Pittsgrove ,NJ

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

22
22
years of professional experience

Work History

Operations Manager

Contravo Construction
Sicklerville, NJ
05.2022 - Current
  • Oversaw process checks to ensure current and accurate updates to standards, policies and procedures.
  • Implementation of Builder Trend Construction Database Management.
  • Integration of different technologies for operational use.
  • Managed scheduling, training and inventory control.
  • Presented performance and productivity reports to supervisors.
  • Enforced federal, state, local and company rules for safety and operations.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Measured and reviewed performance via KPIs and metrics.
  • Client relation development

PSE&G Nuclear Security Operator

PSE&G
Salem, NJ
01.2010 - 02.2021
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recorded required data for incident reports and files quickly and accurately.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Oversaw highly effective security team and managed scheduling and resource allocation.

Military Police Officer

Air National Guard
Wrightstown, NJ
10.2008 - 12.2014
  • Attained staff feedback to deliver information to superiors for corrective action.
  • Developed top talent by leading training initiatives for combat preparation.
  • Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
  • Delivered security on immediate response basis, which greatly reduced risk.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Trained and instructed subordinates and supported units on Air Base Defense training.

Deployed to Iraq to support Operation Enduring Freedom:

  • Team Lead for military physical and logistical support
  • Military Campaign medal recipient

Military Police Officer

United States Air Force
Cheyenne, WY
11.2003 - 10.2007

Participated in the Nuclear Defense program under the USAF Space Command.

Administrative experience:

  • Excel, Microsoft Office, and PowerPoint proficiency
  • Space Command Campaign medal recipient
  • Performed logistical duties under the high pressure environment of Military Space Command
  • Threat spectrum analytics and coordination throughout multifaceted operations
  • Ensured proper coordination between local law enforcement agencies and military operatives
  • Produced briefings for superior commanding officers

Education

Bachelor of Science - Business Management

Bachelor of Science
Naperville, IL
10.2021

Real Estate And Client Development

Elite Advantage Real Estate Academy of NJ
Sewell, NJ
04-2021

Leadership Training - Leadership And Team Development

USAF Airman Leadership School
Cheyenne, WY
07-2004

Northern Burlington County Regional High School
Columbus, NJ
06.2003

Timeline

Operations Manager

Contravo Construction
05.2022 - Current

PSE&G Nuclear Security Operator

PSE&G
01.2010 - 02.2021

Military Police Officer

Air National Guard
10.2008 - 12.2014

Military Police Officer

United States Air Force
11.2003 - 10.2007

Bachelor of Science - Business Management

Bachelor of Science

Northern Burlington County Regional High School

Real Estate And Client Development

Elite Advantage Real Estate Academy of NJ

Leadership Training - Leadership And Team Development

USAF Airman Leadership School
DONALD BUNCE