Donald Califano

Support on PMI (Predictive Modeling Infrastructure) control desk

• Maintained working knowledge of significant developments and trends in field.
• Interacted well with customers to build connections and nurture relationships.
• Mitigated business risks by working closely with staff members and assessing performance.

• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Reviewed shift reports to understand current numbers and trends.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.

• Monitored over 8 employees' day-to-day activities and made plans to rectify issues.

• Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
• Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
• Motivated and trained employees to maximize team productivity.
• Set schedules and oversaw daily workflow.
• Managed high workload with consistent record of achieving deadlines and production targets.