Donald Crawford
Seattle,WA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for customers.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Consistently maintained focus and a positive attitude in stressful situations and high-volume environments. As an established and adaptable professional. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet team goals, frequently taking on those managerial in nature when needed. A detail-oriented team player with strong organizational skills and an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Bartender
The Locol Kitchen And Bar
04.2023 - 01.2024
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender/Server
Collins Pub
04.2016 - 03.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers, and provided welcoming environment for all new customers.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Frequently made executive decisions on business needs due to complexity of challenges throughout Covid timeline.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Mentored team members to enhance professional development and accountability in workplace.
Lead Bartender
Hales Ales, LLC.
12.2000 - 09.2014
- Cultivated large and loyal customer base.
- Helped to keep customer service at consistently high levels throughout the pub by maintaining the bar and supporting coworkers during periods of high volume.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders and servers to help maintain talented team.
General Manager
Mcmenamin's Roy Street
12.1997 - 02.2000
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and new technology systems.
Education
Bachelor of Arts - History
Western Washington University
Bellingham, WA06.1990
Skills
- Communications Protocols
- Special Dietary Requirements
- Service Prioritization
- Pos Operation
- Greeting and Seating Guests
- Guest Satisfaction
- Transactions and Cash Handling
- Patron Experiences
- Menu Item Recommendation
- Order Accuracy and Delivery
- Waiting Tables
- Anticipating Guest Needs
- Customer Service and Rapport
- Engaging Personality
Timeline
Bartender
The Locol Kitchen And Bar
04.2023 - 01.2024
Bartender/Server
Collins Pub
04.2016 - 03.2023
Lead Bartender
Hales Ales, LLC.
12.2000 - 09.2014
General Manager
Mcmenamin's Roy Street
12.1997 - 02.2000
Bachelor of Arts - History
Western Washington University