Donald Dodds White
Marceline,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Representative to the next level.
Overview
27
27
years of professional experience
Work History
Operations Manager
Loves Travel Stops and Country Stores
11.2015 - 07.2023
- Managed store sales and operations
- Responsible for personnel development along with all other aspects of the business, including P/L and merchandising
- Worked with store/ District management to manage all aspects of the store
- Spent 2 years as General Manager in service center maintaining client vehicles.
Tech Services Manager
InNeed Computer Services
04.2013 - 07.2014
- Managed all services from scheduling to job completion
- Implemented quality assurance program
- Rode with outbound technicians to ensure high job satisfaction
- Maintained customer friendly staff
- Worked alongside technicians completing all computer repair and home networking jobs.
Sales Manager
Staples
07.2011 - 04.2013
- Managed store sales and operations
- Responsible for personnel development along with all other aspects of the business, including P/L and merchandising
- Worked with store manager and to manage all aspects of the store
- Certified computer technician
- Maintained all computer equipment within the store as well as at customer locations.
Shop Manager
Lane Blueprint
07.2009 - 04.2011
- Managed day-to-day operations of a locally owned reprographics company
- Responsible for all staffing and personnel development
- Developed and implemented customer service strategy increasing positive face to face transactions
- Maintained database of pricing in the regional market to ensure competitive pricing is in place
- Fostered a customer first environment.
Center Manager
FedEx Office
07.2005 - 07.2009
- Responsible for total center operations
- Managed all staffing and personnel development
- Implemented all company marketing programs at the store as well as at the community level
- Drove a customer first attitude while consistently achieving higher than average customer satisfaction scores
- Managed all store customer interactions from conception to completion
- Responsible for store p/l and inventory.
President
Power Imaging
09.2003 - 04.2005
- Assessed market need and created business plan for Startup Company
- Secured working capital and negotiated all equipment and real estate leases
- Created an initial customer base through business-to-business analysis
- Created customer service standards within the organization
- Partnered with several local and national companies to fulfill their printing needs.
Store Manager
OfficeMax
06.1996 - 08.2003
- Managed store from groundbreaking to completion
- Responsible for all staffing and personnel development along with all other aspects of the business, including P/L and merchandising
- Worked with district Manager to manage all print locations within Denver district.
Education
Bachelor of Arts - Political Science
University of Oregon
Eugene, ORSkills
- Thirty Five years in sales and management
- Created sales-oriented stores where quality and customer satisfaction were top priority
- Creating customer solutions to various printing and document needs
- Number 3 center in FedEx Office Presidents Club
- Excellent customer and employee relations
- Change Management
- Strategic Planning
- Financial Management
- Performance Measurement
- Time Management
- Problem Solving
Timeline
Operations Manager
Loves Travel Stops and Country Stores
11.2015 - 07.2023
Tech Services Manager
InNeed Computer Services
04.2013 - 07.2014
Sales Manager
Staples
07.2011 - 04.2013
Shop Manager
Lane Blueprint
07.2009 - 04.2011
Center Manager
FedEx Office
07.2005 - 07.2009
President
Power Imaging
09.2003 - 04.2005
Store Manager
OfficeMax
06.1996 - 08.2003
Bachelor of Arts - Political Science
University of Oregon
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