Donald Dolliver
Camden,TN
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 7 years.
Overview
6
6
years of professional experience
Work History
Forklift Operator
DSV Solutions
01.2020 - Current
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Sales Manager/Trainer
AutoZone
04.2018 - 10.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Built relationships with customers and community to establish long-term business growth
Education
GED -
Benton Co. Adult Ed. Center
Camden, TN02.2007
Skills
- Data Entry
- Account Updating
- Complaint Resolution
- Call Management
- Product Knowledge
- Computer Proficiency
- Critical Thinking
- Active Listening
- Professional Telephone Demeanor
- Client Relations
- Multi-Line Phone Talent
- Service Upselling
- Error Correction
- Typing (about 50 WPS)
- Keyboard Ergonomics
- Stress Tolerance
Timeline
Forklift Operator
DSV Solutions
01.2020 - Current
Sales Manager/Trainer
AutoZone
04.2018 - 10.2021
GED -
Benton Co. Adult Ed. Center