DONALD DOUGLAS
Midland
Summary
Results-driven Regional Technician with expertise in technical support and team leadership. Skilled in troubleshooting technical issues while ensuring operational efficiency and safety compliance. Delivers effective support in high-pressure environments, enhancing team performance and customer satisfaction through quality management and safety enforcement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Correctional Officer
Ector County Sheriff's Office
Odessa
02.2026 - Current
- Monitored inmate behavior to maintain safety and security within the facility.
- Enforced facility rules to ensure compliance among all incarcerated individuals.
- Conducted inspections of cells and common areas to detect contraband and ensure safety.
- Conducted thorough inspections of inmate cells to ensure safety and compliance with facility regulations. and conducted random searches of common areas.
- Utilized de-escalation techniques and verbal commands to effectively manage unruly inmate behavior.
- Facilitated discussions with inmates to promote positive behavior and resolve conflicts. to promote positive behavior and conflict resolution.
- Documented incidents and wrote detailed reports for administrative review.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Conducted headcounts to ensure that all inmates were accounted for.
Corrections Officer
Texas Department Of Criminal Justice
Lamesa
10.2025 - 12.2025
- Enforced safety protocols to maintain order within correctional facilities.
- Supervised inmate activities to ensure compliance with facility rules.
- Conducted regular inspections of premises for security breaches or violations.
- Responded swiftly to emergencies, employing de-escalation techniques.
- Assisted in inmate rehabilitation programs to promote positive behavior changes.
- Maintained daily logs of shift activity.
Regional Technician
Certarus
Midland
01.2022 - 07.2025
- Delivered technical support to regional customers by troubleshooting unit failures and establishing new locations, enhancing customer satisfaction.
- Utilized problem solving skills to identify root cause of technical issues quickly and efficiently.
- Monitored remote access services, including SCADA systems, to ensure operational efficiency.
- Tested and inspected machinery to identify malfunctions, contributing to reliable operations and reduced downtime.
- Used precision instruments to measure parts for signs of wear and ensure proper functioning..
- Demonstrated excellent communication skills in resolving customer queries over phone and email.
- Created detailed reports on completed service requests, ensuring transparency and facilitating timely follow-ups.
Shop Lead
Nextier
Midland
04.2018 - 12.2021
- Coordinated daily shop operations, managing scheduling, staffing, and customer service to ensure seamless workflow.
- Supervised team of 10+ employees, ensuring timely and accurate completion of all tasks.
- Trained team members on product knowledge, enhancing their confidence and effectiveness in servicing customer equipment.
- Developed and implemented training programs for new staff members.
- Maintained accurate inventory records of repair parts and kits on hand
- Monitored employee attendance records to ensure compliance with company standards.
- Collaborated with regional managers to ensure compliance with all company policies and regulations.
- Organized incoming iron requests and our going orders to maintain a efficient and safe working environment
- Removed hazards from workspaces to enhance safety for all employees. and obstacles from work spaces to prevent accidents.
- Disposed of excess materials and waste to keep workspaces organized.
- Drove trucks and forklifts to transport products to designated facility areas.
Quality Manager
Cameron
Von Ormy
11.2015 - 04.2018
- Established key performance indicators for measuring the effectiveness of the company's quality systems.
- Assessed existing quality management system and identified areas for improvement.
- Identified performance gaps within processes and developed targeted improvement plans to enhance quality outcomes.
- Established quality documentation systems by writing and facilitating procedures and policies to ensure compliance and consistency.
- Created, maintained, and monitored quality plans to drive business success.
- Performed root cause analysis on non-conforming products and developed corrective actions plans.
- Prepared monthly progress reports summarizing key metrics to track product quality levels and drive improvements.
Coordinator
FMC Technologies
Von Ormy
04.2012 - 11.2015
- Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
- Drafted and monitored employee scheduling to support effective resource allocation.
- Facilitated resolution of issues by communicating effectively with internal staff and external vendors.
- Streamlined paperwork management by efficiently storing, retrieving, and organizing records within organization.
- Implemented and enforced corporate and departmental policies and service standards.
- Allocated department budget in alignment with corporate objectives by analyzing expenditures.
Education
Vocation - Business
Montgomery JHSH
Montgomery, Pennsylvania06-1996
Skills
- Crisis intervention
- Conflict resolution
- Incident response
- Emergency response
- Threat assessment
- Surveillance monitoring
- Incident documentation
- Evidence collection
- Safety protocols
- Policy enforcement
- Deadline management
- Shift coordination
- Team management
- Situational awareness
- Report writing
- Behavioral observation
Certification
- Magnetic particle inspection
- Ultrasonic inspection
Accomplishments
- Environmental Green Team
Timeline
Correctional Officer
Ector County Sheriff's Office
02.2026 - Current
Corrections Officer
Texas Department Of Criminal Justice
10.2025 - 12.2025
Regional Technician
Certarus
01.2022 - 07.2025
Shop Lead
Nextier
04.2018 - 12.2021
Quality Manager
Cameron
11.2015 - 04.2018
Coordinator
FMC Technologies
04.2012 - 11.2015
Vocation - Business
Montgomery JHSH