Organized and motivated individual, eager to utilize time management and organizational skills across diverse sales settings. Seeking sales opportunity to enhance abilities while contributing to company and personal growth.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Trainer
T-Mobile
Cincinnati, OH
01.2018 - 05.2026
Facilitated On-boarding: Led the end-to-end training and on boarding for in-store positions such as Mobile Expert, Assistant Manager and Store Manager.
Drove Key Wireless Metrics: Designed and delivered targeted training modules focused on maximizing core T-Mobile KPIs based off of a top-down solution customer interaction structure.
Coached Advanced Sales Methodologies: Conducted interactive workshops and role-play sessions on consultative selling, proactive discovery and overcoming objections.
Optimized Performance: Analyzed store performance data to identify skill gaps; partner with Store Managers to implement tailored coaching strategies that elevated under-performing reps to meet or exceed their quotas
Designated Mentor: Provided post-training support and guidance to new hires and veteran staff members regarding any internal T-Mobile channel inquiries
Sales Team Manager
Alorica
Pittsburgh, Pennsylvania
04.2014 - 12.2017
Managed a team of 20 combined billing & sales representatives
Daily agent coaching and developmental one-on-one sessions
Oversaw program specific performance standards (i.e Voice Quality Scores, Sales, Retention, Attendance, Employee Attrition Rate)
Litigated financial implications of attrition and attendance by maintaining program-specific standards & goals
Assisted talent acquisitions by engaging in outbound phone calls and virtual interviews to secure additional headcount