Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Drain

Summary

Organized and motivated individual, eager to utilize time management and organizational skills across diverse sales settings. Seeking sales opportunity to enhance abilities while contributing to company and personal growth.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Trainer

T-Mobile
Cincinnati, OH
01.2018 - 05.2026
  • Facilitated On-boarding: Led the end-to-end training and on boarding for in-store positions such as Mobile Expert, Assistant Manager and Store Manager.
  • Drove Key Wireless Metrics: Designed and delivered targeted training modules focused on maximizing core T-Mobile KPIs based off of a top-down solution customer interaction structure.
  • Coached Advanced Sales Methodologies: Conducted interactive workshops and role-play sessions on consultative selling, proactive discovery and overcoming objections.
  • Optimized Performance: Analyzed store performance data to identify skill gaps; partner with Store Managers to implement tailored coaching strategies that elevated under-performing reps to meet or exceed their quotas
  • Designated Mentor: Provided post-training support and guidance to new hires and veteran staff members regarding any internal T-Mobile channel inquiries

Sales Team Manager

Alorica
Pittsburgh, Pennsylvania
04.2014 - 12.2017
  • Managed a team of 20 combined billing & sales representatives
  • Daily agent coaching and developmental one-on-one sessions
  • Oversaw program specific performance standards (i.e Voice Quality Scores, Sales, Retention, Attendance, Employee Attrition Rate)
  • Litigated financial implications of attrition and attendance by maintaining program-specific standards & goals
  • Assisted talent acquisitions by engaging in outbound phone calls and virtual interviews to secure additional headcount

Education

Cisco C+, C++, A+ - IT Networking

Western Area Career & Technology Center
Canonsburg, PA
05.2011 - 08.2013

Fort Cherry Junior / Senior High School
Washington, PA

Skills

  • Consumer Relationship Engagement
  • Consultative Selling
  • Sales Trainer
  • Team Management
  • Revenue Forecasting
  • Data Analytics
  • Quality Assurance
  • Talent Aqusition
  • Marketing Expert

Timeline

Trainer

T-Mobile
01.2018 - 05.2026

Sales Team Manager

Alorica
04.2014 - 12.2017

Cisco C+, C++, A+ - IT Networking

Western Area Career & Technology Center
05.2011 - 08.2013

Fort Cherry Junior / Senior High School
Donald Drain