Donald Dunham
North Fort Myers,FL
Summary
Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Pursuing a new opportunity as a Customer Service Lead.
Offering excellent communication and interpersonal skills, with strong desire to learn and grow in customer service. Brings ability to quickly understand and address customer needs, using basic problem-solving and technology skills. Ready to use and develop these skills in Customer Service Field Representative role.
Customer service professional with solid history in managing customer service teams and enhancing customer experiences. Known for fostering collaborative team environment and delivering consistent results. Possesses strong leadership and communication skills, adaptable to changing needs, and reliable in high-pressure situations.
Overview
16
16
years of professional experience
Work History
Warehoue/Driver/Lead
Consolidated Supply
12.2022 - 02.2026
- Operated delivery trucks, ensuring timely and safe transport of supplies to clients.
- Maintained accurate logs of deliveries, enhancing accountability and tracking efficiency.
- Conducted routine vehicle inspections, identifying maintenance needs to ensure operational readiness.
- Assisted in training new drivers on safety protocols and efficient route planning.
- Pick orders to help customers.
- Take phone calls to help customers get the parts they are needing.
- Help customers hwhen they walk in to make sure they are getting the right parts.
Warehouse Lead
HD Supply
08.2018 - 11.2022
- Led warehouse operations, ensuring efficient order fulfillment and timely shipping processes.
- Supervised team performance, providing guidance and training to enhance productivity.
- Implemented safety protocols, reducing workplace incidents and promoting safe practices.
- Coordinated inventory management, optimizing stock levels to meet demand fluctuations.
Driver/Forklift Driver/Customer support
Marion Polk Food Share
04.2015 - 08.2018
- Pick up food at local stores.
- Pull orders to be delivered.
- Deliver food orders to the local food banks.
- Safety checks on truck, forklift, and electric pallet jacks per State/Federal guild lines.
- Work closely with stores and food banks to get product out to them and picked up.
- Stacking of pallets and totes.
- Help with rotation of the product to get the older stuff out first.
Stocker
Walmart
03.2015 - 04.2015
- Stock freight that comes in.
- Help customer with locating products
- Stock shelves that have empty product
Network Ranger
Stream
07.2013 - 01.2015
- Provide telephone support related to networking or connectivity issues.
- Analyze network data to determine network usage, disk space availability, or server function.
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
- Configure security settings or access permissions for groups or individuals.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
- Document network support activities.
- Install and configure wireless networking equipment.
- Perform routine maintenance or standard repairs to networking components or equipment.
- Troubleshoot network or connectivity problems for users or user groups.
- Maintain logs of network activity.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Nursery Specialist
Resource Plus
05.2013 - 07.2013
- Assisted in creating pre-season marketing plans to support department and divisional strategies.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided ongoing guest service.
Lead Forklift driver/order selector/shipping/receiving
NTP/Keystone
06.2010 - 03.2013
- Achieved a 95% on-time shipment rate.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Operated PC and RF-based computer systems with a high level of accuracy.
- Position lifting devices under, over, or around loaded pallets, skids, or boxes and secure material or products for transport to designated areas.
- Manually or mechanically load or unload materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Perform routine maintenance on vehicles or auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank.
- Loaded products weighing up to 60 pounds onto trailers for delivery.
- Loaded and unloaded pieces into boxes for shipment
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Operated forklifts and other heavy machinery safely.
Education
Certification - undefined
IITR Truck Driving
Clackamas, OR06-2005
Diploma - undefined
Santa Rosa High
Santa Rosa, CA01-1989
Skills
Achieved high customer satisfaction ratings through effective communication in a busy call center as a customer service representative Resolved customer issues promptly in high-volume environments, showcasing superior computer skills and telephone etiquette Enhanced warehouse productivity by operating forklifts, order pickers, and electric pallet jacks Demonstrated a strong work ethic with over 7 years of hands-on experience in warehouse operations Improved shipping and receiving efficiency through dedicated support in warehouse activities for over 3 years
Managed loading and unloading of materials using forklifts, optimizing workflow and inventory management
Achieved high product quality through rigorous testing and validation processes Drove improvements in quality assurance protocols, resulting in enhanced customer satisfaction Delivered consistent results by fostering a culture of quality across teams
Mastered complex tasks efficiently, contributing to overall project success
Designed and maintained a dynamic work schedule to support project deadlines and team collaboration
Engaged with clients to understand their needs and deliver tailored solutions, fostering long-term partnerships
Implemented effective communication strategies to provide comprehensive customer support and ensure positive experiences
Cultivated a positive team culture by leading motivational activities and encouraging open communication
Achieved seamless shipping and receiving processes through effective coordination of logistics Improved inventory accuracy by implementing systematic tracking methods Enhanced operational efficiency by fostering collaboration among team members
Streamlined organization processes to ensure optimal cleanliness and orderliness in shared spaces
Analyzed project requirements and systematically arranged priorities to meet deadlines
Timeline
Warehoue/Driver/Lead
Consolidated Supply
12.2022 - 02.2026
Warehouse Lead
HD Supply
08.2018 - 11.2022
Driver/Forklift Driver/Customer support
Marion Polk Food Share
04.2015 - 08.2018
Stocker
Walmart
03.2015 - 04.2015
Network Ranger
Stream
07.2013 - 01.2015
Nursery Specialist
Resource Plus
05.2013 - 07.2013
Lead Forklift driver/order selector/shipping/receiving
NTP/Keystone
06.2010 - 03.2013
Certification - undefined
IITR Truck Driving
Diploma - undefined
Santa Rosa High