Rebecca Dowling
Woodbridge,VA
Summary
At Kaiser Permanente, I enhanced member onboarding and lab operations, showcasing strong multitasking and critical thinking. My proactive engagement and leadership significantly improved process efficiency and compliance, embodying a commitment to excellence and cross-cultural understanding.
Overview
9
9
years of professional experience
Work History
Onboarding New Member Services
Kaiser Permanente
01.2017 - Current
- Worked closely with new member, answering questions and addressing various concerns during onboarding process.
- Helped new members complete and submit required paperwork, set up benefits accounts, and initiate first contact with doctors.
- Contributed positively to the workplace culture by actively participating in team meetings, sharing ideas, and supporting colleagues when needed.
- Asked pertinent questions to understand customer requirements and healthcare needs.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Lab Assistant
Kaiser Permanente
07.2015 - 01.2017
- Logged samples correctly into computerized tracking system.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Excellent communication skills, both verbal and written.
Education
Associate of Arts - General Studies
Northern Virginia Community College
Annandale, VA06-2014
Skills
- Feedback Delivery
- Active member engagement
- Verbal and written communication
- Mentoring abilities
- Cross-cultural understanding
- Program Planning
- Leadership Qualities
- Assertiveness
- Attention to Detail
- Multitasking
- Reliability
- Critical Thinking
Timeline
Onboarding New Member Services
Kaiser Permanente
01.2017 - Current
Lab Assistant
Kaiser Permanente
07.2015 - 01.2017
Associate of Arts - General Studies
Northern Virginia Community College
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