Donald Ferguson
Atlanta,GA
Summary
Tech-driven professional specializing in data privacy and compliance, with a proven record of streamlining claims workflows to reduce resolution time by 15%. Experienced in leading privacy training and managing incident reports, driving organizational awareness and adherence to GDPR and regulatory standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Specialist
STATE FARM
04.2022 - 04.2026
- Investigated claims with a focus on fraud mitigation, consistently achieving 100% compliance with regulatory standards.
- Streamlined claims processing by developing workflows that reduced resolution time.
- Led team huddles to analyze key performance indicators (KPIs) and implement process improvements, driving a 20% increase in team productivity.
- Mentored new hires through structured onboarding to enhance team cohesion.
Privacy Analyst
Google (Contract)
06.2021 - 07.2022
- Conducted privacy investigations involving personal data, assessing regulatory and business risk, and coordinating remediation with cross-functional teams.
- Reviewed contracts for alignment with global privacy laws, providing guidance to mitigate identified privacy risks.
- Managed the privacy mailbox by responding to internal and external privacy inquiries, ensuring timely and compliant issue resolution.
- Created and maintained privacy incident reports in OneTrust, ensuring accurate documentation and facilitating timely investigations and follow-ups.
- Updated and managed privacy-related tickets in Jira to support issue resolution and privacy initiatives.
- Coordinated privacy training sessions to enhance organizational awareness and compliance with regulatory requirements.
Data Privacy Analyst
ADECCO
03.2020 - 01.2022
- Utilized RSA Archer and OneTrust GRC tools to support the development, implementation, and maintenance of GDPR compliance programs.
- Managed privacy questionnaires (PIQs) to evaluate third-party and application privacy risks, enhancing risk assessment accuracy.
- Created and led PIQ workshops to guide processing activity owners through privacy requirements and documentation.
- Tracked privacy metrics and facilitated PIQ backlog management, ensuring timely completion of risk assessments.
- Collaborated with Support teams to resolve Delegate and Owner access issues within privacy tools.
Recruiting & Operations Analyst
GREENSKY
09.2018 - 12.2020
- Sourced and screened candidates for IT and corporate roles using LinkedIn Recruiter, Indeed Resume, and Boolean search, enhancing full-cycle recruiting operations.
- Managed documentation, reporting, and incident tracking while collaborating with IT, HR, and Compliance to streamline workflow and mitigate operational risk.
- Transitioned into operations analyst role to support privacy, compliance, and data-handling processes for sensitive employee and customer information.
Education
Communications & Marketing
Georgia Southern University
Statesboro, GA05-2010
Skills
- Claims processing
- Fraud Prevention
- Risk assessment
- Risk Analysis
- Privacy assessments
- Regulatory Compliance
- Incident Reporting
- Vendor Management
- Data Management
- One Trust
- Jira
- Microsoft Office Suite
- Team Collaboration
- Mailbox management
- Problem solving
Certification
- CompTIA Security+CE, COMP001022260662, 04/25/29
- Microsoft Azure Fundimentals
Timeline
Claims Specialist
STATE FARM
04.2022 - 04.2026
Privacy Analyst
Google (Contract)
06.2021 - 07.2022
Data Privacy Analyst
ADECCO
03.2020 - 01.2022
Recruiting & Operations Analyst
GREENSKY
09.2018 - 12.2020
Communications & Marketing
Georgia Southern University