Donald Fisher

• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
• Salesforce Super User entered shifts and handled any escalations from FSE
• Directed and supervised team of 14 in 3 states
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Held weekly team meetings to inform team members on company news and updates.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

• Lead meetings on teams and attend meetings from outside the business.
• Participate in the hiring process of new FST.
• Responsible for customers issues that need to be escalated to the FSM.
• Work with implementation, TSC, Sales, and other divisions within BD.
• Coached FST with ride along or phone interaction.

• Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
• Led cross-functional projects successfully by coordinating efforts between various departments involved in the process.
• Conducted regular audits on tools and equipment usage, optimizing resource allocation.

• Enhanced equipment performance by conducting regular maintenance, troubleshooting, and repair tasks.
• Streamlined service processes for increased efficiency and reduced downtime in the field.
• Improved customer satisfaction with timely and effective resolution of technical issues.
• Reduced response times by effectively prioritizing service requests based on urgency and impact on operations.
• Developed comprehensive documentation for each service visit, ensuring accurate record-keeping and efficient communication between team members.
• Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
• Proactively addressed potential issues through preventative maintenance measures, reducing the frequency of critical failures in the field.
• Leveraged extensive product knowledge to provide expert recommendations regarding system upgrades or replacements when needed.
• Managed inventory control efforts for service vehicles, ensuring proper stocking levels were maintained at all times.
• Trained and supported new hires resulting in better understanding of process flow and safety procedures.
• Properly completed work reports for each field visit.
• Provided troubleshooting and repair support to over 30 customers weekly.
• Safely operated company vehicle to travel to service sites.