DONALD FISHER
Surprise,AZ
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
23
23
years of professional experience
Work History
WAREHOUSE MANAGER
WHATNOT
06.2022 - 12.2023
- As the Warehouse Manager for Whatnot, I had a multitude of duties and responsibilities
- My main area of focus was to manage a team of 5 employees that processed refunds and returns from all the users of the platform that purchased items
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Conducted research to address shipping errors and packaging mistakes.
- Promoted brand at industry events and through ongoing networking efforts.
- Other areas of focus included fulfillment projects across the company, maintaining and managing inventory spreadsheets, assisting with conventions and events across the US, marketing, and content creation
- Also building relationships with various influencers and assisting them in any way I could to help boost their trajectory with the platform
- I also authenticated luxury items as well as collectibles including but not limited to sneakers, streetwear, sports cards and Pokémon cards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
AUTHENTICATION CAPTAIN
STOCKX
02.2018 - 04.2022
- As an Authentication Captain of the Authentication leadership team, my primary responsibility is to ensure proper quality control amongst all products that differentiate from price to level of difficulty
- All while maintaining a constant level of knowledge and passion for the products and brands, we come across daily
- Also conducting coaching and training where necessary to ensure our team is successful in passing authentic products
- Aside from my main responsibility as a Captain, I've also assisted in training many new hires locally as well as abroad
- I was fortunate enough to be able to assist in training our fellow Authenticators in London, and as of now they continue to be successful
- I've also assisted in training many of my fellow Authenticators whom I work with daily.
LOAN SERVICING SPECIALIST
WELLS FARGO
01.2009 - 02.2018
- Here I started in collections in the Small Business Direct division
- I primarily worked with small business accounts that were 30-60 days delinquent and offered everything from settlements to payment plans
- I then transitioned to the position known as a Loan Servicing Specialist
- Here I was responsible for account maintenance on all levels of different small business accounts
- Ranging from setting up new relationships, to approving or declining line increase requests
- In my tenure I assisted in training new hires, as well as having new ideas implemented to benefit customers.
SALES REP PART TIME
POUND FOR POUND SHOES
04.2014 - 08.2017
- This was a sneaker consignment shop that was very prominent here in Phoenix, AZ
- It was here where I was able to take the knowledge, I had gained working at Nike and apply it towards the customers at the shop
- One of my main responsibilities was authenticating products ranging from Air Jordan's to Yeezy's
- Customers became very comfortable and trustworthy of me knowing I would never steer them wrong
- I left the shop before they closed, but I walked out with a stronger knowledge in authenticity when it came to footwear and Supreme apparel.
SALESPERSON PART TIME
NIKE SCOTTSDALE
10.2011 - 04.2014
- Here I was hired based on my love and passion for the brand Nike
- As well as knowledge and was responsible for overseeing all the product launches that Nike had to offer
- It was here I was able to further my knowledge in regard to authentic products
- I dealt with customers one on one daily, helping them purchase whatever product suited them best.
LINE COOK
WESTIN KIERLAND RESORT AND SPA
07.2007 - 12.2008
- Here I worked for an award-winning restaurant called Nellie Cashman's located inside the Westin Kierland Resort
- Our clientele consisted of many important business groups, which is where I gained most of my in-person customer service skills.
BUS BOY/COOK
THE SHARK REEF RESTAURANT
02.2007 - 07.2007
- While in school for Culinary Arts, I worked at this upscale restaurant starting out as a bus boy, then eventually transitioning to line cook.
ACCOUNT MANAGER/FRAUD SPECIALIST
AMERICAN EXPRESS
01.2006 - 02.2007
- Here I started as a customer service rep who specifically contacted customers who were 30 days delinquent
- From there I transferred to the Business Fraud department where my duty was to investigate accounts to prevent any defrauding of Amex products.
ACCOUNT MANAGER
DISCOVER FINANCIAL SERVICES
07.2004 - 09.2005
- Here I started as an outbound customer service rep where I offered competitive balance transfer rates, as well as offered card products
- I then moved to the retention department where I excelled in striving to keep customers satisfied and ensure that they remained with our institution.
TELEMARKETER
TURN-KEY SOLUTIONS
11.2003 - 06.2004
- Here my job was to sell newspapers via telephone throughout the US and provide any customer service needed
- This is where I began to really hone my customer service abilities.
SHIFT MANAGER
CINNABON AT ARROWHEAD TOWNE CENTER
08.2002 - 09.2003
- Here I started as a baker, but then was entrusted to be a part time shift manager where my duties were to ensure the store was closed properly, and all monies were deposited.
GUEST SERVICES
AMC THEATERS
09.2001 - 03.2002
- Here I did various tasks
- Ranging from Guest services, to concession.
LINE COOK/REGISTER
EATZA PIZZA
03.2001 - 08.2001
- As my first position, I was primarily a line cook, but also assisted on the register.
Education
ASSOCIATE DEGREE -
ARIZONA CULINARY INSTITUTE
SCOTTSDALE, AZ12.2007
ASSOCIATE OF ARTS - undefined
GLENDALE COMMUNITY COLLEGE
PHOENIX, AZ09.2003
HIGH SCHOOL DIPLOMA - undefined
CACTUS HIGH SCHOOL
GLENDALE, AZ05.2003
Skills
- Exceptional customer service
- Patient
- Easily adaptable in any situation
- Willing to help others
- Excellent communication skills
- Approachable
- Reliable
- Vast knowledge of all authentic products
- Able to authenticate various brands
- Management experience
- Warehouse Experience
- Authentication of Luxury items as well as various collectibles
- Content Creation
- Inventory Management
- Workflow Coordination
- Budget Management
- Logistics Management
- Team coaching
- Quality Management
Timeline
WAREHOUSE MANAGER
WHATNOT
06.2022 - 12.2023
AUTHENTICATION CAPTAIN
STOCKX
02.2018 - 04.2022
SALES REP PART TIME
POUND FOR POUND SHOES
04.2014 - 08.2017
SALESPERSON PART TIME
NIKE SCOTTSDALE
10.2011 - 04.2014
LOAN SERVICING SPECIALIST
WELLS FARGO
01.2009 - 02.2018
LINE COOK
WESTIN KIERLAND RESORT AND SPA
07.2007 - 12.2008
BUS BOY/COOK
THE SHARK REEF RESTAURANT
02.2007 - 07.2007
ACCOUNT MANAGER/FRAUD SPECIALIST
AMERICAN EXPRESS
01.2006 - 02.2007
ACCOUNT MANAGER
DISCOVER FINANCIAL SERVICES
07.2004 - 09.2005
TELEMARKETER
TURN-KEY SOLUTIONS
11.2003 - 06.2004
SHIFT MANAGER
CINNABON AT ARROWHEAD TOWNE CENTER
08.2002 - 09.2003
GUEST SERVICES
AMC THEATERS
09.2001 - 03.2002
LINE COOK/REGISTER
EATZA PIZZA
03.2001 - 08.2001
ASSOCIATE DEGREE -
ARIZONA CULINARY INSTITUTE
ASSOCIATE OF ARTS - undefined
GLENDALE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - undefined
CACTUS HIGH SCHOOL
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