J Jesus Reyes Gonzalez
Garland
Summary
Results-driven Warehouse Manager with a strong track record in operational efficiency and inventory management. Implemented process improvements that reduced costs and enhanced team productivity, consistently exceeding performance targets.
Overview
2020
2020
years of professional experience
Work History
Warehouse Manager
Norendex Building Materials
Dallas, TX
06.2013 - 09.2019
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory control processes, optimizing stock levels and reducing excess materials.
- Trained and mentored staff on best practices for order fulfillment and equipment operation.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Coordinated logistics for inbound and outbound shipments, ensuring timely deliveries to customers.
- Developed training programs to enhance employee skills and promote a culture of safety.
- Collaborated with cross-functional teams to streamline supply chain processes and improve service levels.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
Parts Counter Person/Delivery Driver
Pep Boys
Garland, TX
05.2010 - 02.2013
- Assisted customers in identifying and selecting automotive parts to meet specific needs.
- Processed orders efficiently using point-of-sale systems to enhance customer service experience.
- Collaborated with team members to maintain organized inventory and ensure stock availability.
- Trained new staff on product knowledge and effective customer interaction techniques.
- Resolved customer inquiries and complaints, ensuring satisfaction through effective communication.
- Conducted regular inventory checks to minimize discrepancies and optimize stock levels.
- Developed relationships with suppliers to improve order accuracy and delivery timelines.
- Implemented process improvements that streamlined operations and reduced wait times for customers.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Stocked and managed stock of parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Trained new drivers on delivery protocols, safety practices, and company policies.
- Implemented best practices that reduced delivery times while maintaining service quality standards.
- Delivered packages to customer doorsteps and business offices.
- Monitored inventory levels to assist in managing supply chain logistics effectively.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Sales Associate
Lowes Home Improvment
Garland, TX
- Assisted customers in selecting home improvement products to enhance project success.
- Maintained organized merchandise displays to improve customer shopping experience.
- Processed transactions accurately and efficiently at point of sale systems.
- Collaborated with team members to ensure timely inventory replenishment and stock management.
- Processed transactions accurately and efficiently using point-of-sale systems while handling cash management.
- Collaborated with team members to execute promotional strategies, driving customer engagement and sales growth.
- Addressed customer inquiries and resolved issues promptly, fostering positive shopping experiences and loyalty.
- Monitored inventory levels, reported discrepancies, and contributed to replenishment efforts to optimize sales potential.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented effective upselling strategies, contributing to higher average transaction values.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
- Assisted in inventory management, ensuring product availability and timely restocking.
- Contributed to team sales goals by actively engaging with customers and understanding their needs.
- Increased customer loyalty with exceptional service and follow-up on inquiries and complaints.
- Collaborated with team members to achieve daily sales targets and contribute to store's overall success.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Garland High School
Garland, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Flexible schedule
- Stocking and receiving
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Manager
Norendex Building Materials
06.2013 - 09.2019
Parts Counter Person/Delivery Driver
Pep Boys
05.2010 - 02.2013
Sales Associate
Lowes Home Improvment
High School Diploma -
Garland High School