Donald Fox Jr
Port Jervis,NY
Overview
26
26
years of professional experience
Work History
Train Conductor
Metro-North Railroad
02.2017 - Current
- -Provide protection (flag) for third-party contractors along tracks, on platforms, bridges, tunnels and other railroad facilities.
- -Assist in the movement of cars to assemble trains or place for repair or service.
- -Routinely operate yard and main track switches and derail, operate levers and valves to separate cars, couple and uncouple air brake hoses, inspect trains, perform minor repairs to equipment, apply or release hand brakes, align coupling assemblies, open and close doors on passenger equipment
- -Provide passengers with information, answer questions concerning train rules, regulations, and schedules, and provide destination information. Report delays.
- -Inspect, collect, and sell cash fares on passenger trains in accordance with established procedures.
Package Handler
UPS
01.2016 - 01.2017
- Load and unload packages quickly and efficiently.
- Clean the warehouse, prepare for delivery, and organize packages by scanning them in and sorting them out.
- Move products and materials by hand or with basic material handling equipment.
- Safely handle fragile, dangerous, and/or hazardous products.
SEC Team Lead
Samsung Electronics America
04.2013 - 07.2016
- Lead by example, being a role model to other associates by passionately engaging consumers, showcasing key features and benefits, selling products, assisting with setup of devices and troubleshooting issues inside Best Buy locations
- Patiently and professionally handle consumer escalation, providing guidance and support to Sales and Experience Experts in these situations
- Working with Best Buy associates to elevate presentation skills, providing coaching on opportunities for improvement
- Conduct consumer workshops
- Work closely with Samsung associates to do on-the-spot coaching, one-on-one coaching, and skills development
- Assist in identifying associate training opportunities, providing feedback and recommendations to management
- Motivate associates in support of achieving store’s sales goals and other defined KPIs
- Maintain knowledge of all Samsung products in order to be a subject matter expert onsite
- Complete and support associates with required training on current and upcoming products
- Execute effective decision-making skills, reason and take action in resolving problems while exhibiting professional sound judgment
- Consistently work independently and in a team environment
- Complete work week schedules
Keyholder
Zale Jewelers
10.2014 - 02.2016
- Created and implemented employee product/sales training and security procedures.
- Managed staff of seven individuals performing various sales, customer service, inventory control, accounting, repair, and quality control and housekeeping functions.
- Oversaw and resolved any and all customer service issues
- Exercised excellent customer service skills by being able to cashier, advise, and answer phone calls
Sales Auditor
Lime Energy
05.2012 - 04.2013
- Cold call potential customers and canvas business neighborhoods to meet with key decision makers at prospective businesses. Educate decision makers about program offerings and determine business’ eligibility.
- Manage schedule, set-up appointments and complete customer follow-up.
- Perform energy assessment of business site, then explain assessment results and persuade business decision makers to enroll in construction portion of program.
- Close sales through additional visit or continued follow-up, when necessary
Junior Project Manager Intern
Mannino Electric Inc
01.2012 - 05.2012
- Observing, receiving, and otherwise obtaining information from all relevant sources
- Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity
- Analyzing information and evaluating results to choose the best solution and solve problems
Sales Representative
Verizon
05.2010 - 02.2011
- Analyze customer needs and present value-added solutions Inspire and excite customers about how our solutions can impact their lives Ensure that our customers leave our stores with the best solutions for their needs
- Deliver the best product set-up and coaching experience possible
- Provide customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
- Deliver superior customer service and proactively contact existing customers to ensure they’re getting the most out of our products and services
Sales Rep / Technician
Verizon
05.2009 - 01.2011
- Convincing others to buy merchandise/goods or to otherwise change their minds or actions
- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Metal Fabricator
Apparatus MFG
Poughkeepsie, NY
06.2000 - 01.2005
- Operated welding equipment and tools to fabricate metal components efficiently.
- Interpreted blueprints and technical drawings to execute precise measurements and cuts.
- Assembled metal structures by following specifications and ensuring structural integrity.
- Maintained clean and organized work area to promote safety and efficiency in operations.
Timeline
Train Conductor
Metro-North Railroad
02.2017 - Current
Package Handler
UPS
01.2016 - 01.2017
Keyholder
Zale Jewelers
10.2014 - 02.2016
SEC Team Lead
Samsung Electronics America
04.2013 - 07.2016
Sales Auditor
Lime Energy
05.2012 - 04.2013
Junior Project Manager Intern
Mannino Electric Inc
01.2012 - 05.2012
Sales Representative
Verizon
05.2010 - 02.2011
Sales Rep / Technician
Verizon
05.2009 - 01.2011
Metal Fabricator
Apparatus MFG
06.2000 - 01.2005