Donald Franklin
Louisville,KY
Summary
Dynamic professional with experience at UPS, skilled in data entry and customer service. Successfully improved package handling efficiency and reduced damage rates through effective organization and adherence to safety protocols. Proficient in computer operations management, troubleshooting, and problem-solving, ensuring optimal performance and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Computer Operator
Adecco/UPS Supply Chain
Louisville, KY
Restored Toshiba laptops to original factory settings.
Identified damages and missing pieces in laptops.
Package Handler
UPS
Louisville, KY
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
GM Clerk
Kroger
Louisville, KY
10.2012 - Current
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Collaborated with team members to maintain a well-organized and efficient work area.
Education
Associate of Science - Computer Networking Systems
ITT Technical Institute
Louisville, KY03.2007
Central High Magnet Career Academy
Louisville, KY05.2005
Skills
- Data entry
- Customer service
- Computer operations management
- System configuration
- Troubleshooting
- Problem Solving
- Organizing and categorizing
Timeline
GM Clerk
Kroger
10.2012 - Current
Computer Operator
Adecco/UPS Supply Chain
Package Handler
UPS
Associate of Science - Computer Networking Systems
ITT Technical Institute
Central High Magnet Career Academy