Donald Freres
Project Manager
Hempstead,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
Work History
Technical Product Advisor
Grizzly Manufacturing
Houston, Pennsylvania
07.2023 - 07.2024
- Provided exceptional customer support, resolving complex technical issues quickly and effectively.
- Championed successful collaboration between internal stakeholders such as sales teams, engineers, and designers throughout entire project.
- Implemented technical solutions for improved customer satisfaction, addressing various client needs.
- Maintained strong relationship with vendors and suppliers to ensure consistent quality in components and materials used in production processes.
- Tracked key metrics and developed spreadsheets and data models.
Project Manager
Grizzly Manufacturing
Houston , TX
09.2021 - 07.2023
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Served as technical liaison, supporting engineering, operations, procurement, sales, quality assurance and supply base.
- Collaborated with customers, technical teams, shop personnel and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Communicated project plans and progress to customers and project contributors.
Account Manager
Grizzly Manufacturing
Waller , Texas
01.2020 - 09.2021
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed and implemented strategies to increase client retention.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Shop Manager
Grizzly Manufacturing
Waller, Texas
08.2018 - 12.2019
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Field Service Technician
NRG Manufacturing
Tomball, Texas
08.2016 - 08.2018
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service
- Enhanced system performance through troubleshooting, diagnosing, and repairing electronic and mechanical systems
Maintenance Technician
Excel Stamping & Manufacturing
Cypress, Texas
01.2016 - 08.2016
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions
- Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines
- Improved equipment functionality by conducting regular maintenance checks and repairs
Hydraulic Technician
NRG Manufacturing
Tomball, TX
07.2013 - 12.2015
- Enhanced product quality by implementing robust quality control mechanisms, leading to fewer customer complaints
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency
Education
High School Diploma -
Waller High School
Waller, TX 08.2006 - 2010.05
Skills
Technical Support in Mechanical/ Hydraulic/ Electrical
Timeline
Technical Product Advisor
Grizzly Manufacturing
07.2023 - 07.2024
Project Manager
Grizzly Manufacturing
09.2021 - 07.2023
Account Manager
Grizzly Manufacturing
01.2020 - 09.2021
Shop Manager
Grizzly Manufacturing
08.2018 - 12.2019
Field Service Technician
NRG Manufacturing
08.2016 - 08.2018
Maintenance Technician
Excel Stamping & Manufacturing
01.2016 - 08.2016
Hydraulic Technician
NRG Manufacturing
07.2013 - 12.2015
High School Diploma -
Waller High School
08.2006 - 2010.05