Donald Harrington
Scottsdale,Arizona
Summary
to utilize my extensive business experience and customer facing skills in supporting the customer service efforts of an organization in sales, service, optimizing customer experience Interested in call center- remote positions. Looking to supplement my retirement income and use my time productively supporting an organization /brand effort. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing solutions to build loyalty.
Overview
49
49
years of professional experience
Work History
CSR (Customer Service Representative)
Safelite Group
03.2022 - 09.2023
- Schedule auto glass replacements and repairs, resolve scheduling issues, answer customer questions, and enhance interaction of a customer with Safelite Group
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Senior Vice President
Response Analytics
06.2009 - 07.2012
- Was responsible for developing and executing sales initiatives in the financial services software market.
Vice President
Concept Shopping Inc
06.2006 - 07.2009
- Responsible for sales and development growth with major retailers in the grocery-drug sector with cloud-based loyalty software.
SVP Business Development
SAP/Khimetrics Inc.
05.2000 - 06.2006
- Responsible for the sales and international development of this start-up company in the areas of retail, financial services, and CPG Trade Funding
- International focus
- Successfully acquired by SAP in 2006.
President
Elder-Beerman Dept. Stores (BG Shoes Division)
01.1994 - 12.1997
- Managed the successful turnaround of a division for this retailer now part of Bon Ton Stores Inc
- Developed new store concept called 'Shoebilee'.
Sr. VP, Merchandising, Marketing and Distribution
Bata Shoe Organization International
10.1982 - 01.1994
- Various executive management positions in the United States subsidiary company over 12 years.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits. Managed a $24.0 acquisition and integration of Shoe City a 250 store chain.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
Regional Director
CVS
05.1974 - 10.1982
- Responsible for the 100+ stores in the metro New York tri-state area.
Education
No Degree -
The University of Connecticut
Storrs, CT05.1974
Bachelor of Arts (B.A.) Political Science -
Iona University
New Rochelle, NY05.1973
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
Timeline
CSR (Customer Service Representative)
Safelite Group
03.2022 - 09.2023
Senior Vice President
Response Analytics
06.2009 - 07.2012
Vice President
Concept Shopping Inc
06.2006 - 07.2009
SVP Business Development
SAP/Khimetrics Inc.
05.2000 - 06.2006
President
Elder-Beerman Dept. Stores (BG Shoes Division)
01.1994 - 12.1997
Sr. VP, Merchandising, Marketing and Distribution
Bata Shoe Organization International
10.1982 - 01.1994
Regional Director
CVS
05.1974 - 10.1982
No Degree -
The University of Connecticut
Bachelor of Arts (B.A.) Political Science -
Iona University