Donald Harris
Las vegas,NV
Summary
Dynamic General Manager with a proven track record in operations management, team leadership, and staff development. Achieved significant revenue growth and enhanced customer experience through strategic planning and effective training programs.
Results-driven professional specializing in operations management and team building. Expertise in mentoring sales leads and AGM' and implementing training programs that elevate performance and service standards. Committed to fostering high-performing teams that drive business success.
Overview
29
29
years of professional experience
Work History
General Manager
WHSmith North America
Las Vegas, NV
02.2011 - Current
- Led operational strategy to enhance customer experience across all retail locations.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Mentored department managers, fostering professional development and leadership skills within the team.
- Implemented training programs that improved staff performance and service delivery standards.
- Led sales team to exceed revenue targets through strategic planning and execution.
- Developed and implemented effective training programs for new sales staff to enhance product knowledge.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Fostered relationships with key hotel management and associates to develop sustainable partnerships
Specialty Assistant Store Manager
Home Depot
Las Vegas, NV
06.1997 - 01.2011
- Led team in executing store operations, ensuring compliance with company policies and procedures.
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Streamlined inventory management processes to reduce discrepancies and improve product availability.
- Analyzed sales data to identify trends, informing merchandising strategies and promotional activities.
- Fostered a collaborative work environment by mentoring staff and promoting effective communication among teams.
- Enhanced customer satisfaction through proactive problem-solving and personalized service initiatives.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Team leadership
- Staff management
- Effective leader
Accomplishments
Have received 2 company wide awards during my tenure with W.H. Smith North America / MRG
Highest growth above target. This was achieved while managing Store 131 Hers' at the Sahara
Organizational Health Award This was awarded while I was at the Sahara running 3 stores and given for exceptional team building within the property as well as creating a cohesive work environment amongst my peers.
Timeline
General Manager
WHSmith North America
02.2011 - Current
Specialty Assistant Store Manager
Home Depot
06.1997 - 01.2011