Donald Hawthorne
Raleigh,NC
Summary
Outgoing and performance-driven business professional with high integrity, a strong work ethic, and excellent leadership skills. Meticulous and resourceful Business Manager with a proven track record of leading productive teams, controlling budgets, driving growth initiatives through effective networking, and maximizing brand outreach through strategic marketing.
Overview
16
16
years of professional experience
Work History
Director of Operations
Cortland
Raleigh, NC
01.2019 - Current
- Created and executed plans to optimize operations resulting in increased efficiency and decreased costs.
- Recognized potential areas for streamlining processes, driving productivity gains.
- Provided leadership and guidance to managers and supervisors.
- Ensured accurate tracking of expenses through diligent maintenance of budgeting documents.
- Created and implemented training programs for new and existing employees.
- Strategically planned and executed initiatives to optimize efficiency, minimize expenses, and boost customer satisfaction.
- Analyzed financial data to inform cost savings initiatives.
Property Manager
Cortland
Cary, NC
01.2019 - 05.2022
- Completed 2 renovation projects in a span of 3 years, effectively managing the occupied schedule and saving over $200k from the unused budgeted concessions.
- Coordinated efforts to follow up on overdue rent payments and effectively executed collections processes.
- Evaluated required repairs through tenant-assisted inspections during move-outs.
- Ensured the accuracy and upkeep of both initial lease agreements and subsequent renewals.
- Organized regular maintenance, major repairs, and capital improvement projects to maintain attractive operational facilities for potential tenants.
Sales Director, Business Development
Bambu Earth
Mission Viejo, CA
08.2017 - 01.2019
- Enhanced profitability by 68% through the development of pipeline utilization strategies and implementation of penetration processes.
- Implemented innovative solutions to overcome intricate challenges, driving increased sales efficiency and a more streamlined approach to business.
- Maximized revenue by overseeing all operations within the sales department.
- Applied consumer trends to develop effective sales strategies.
- Crafted effective sales strategies by closely analyzing market trends and competitive offerings.
- Executed successful branding strategies through the creation of effective marketing campaigns to optimize reach.
Insurance Broker
Goodman Insurance
Irvine , CA
07.2014 - 08.2017
- Delivered specialty services in the field of Property and Casualty to clients facing specialized risks
- Delivered effective analytical support to clients regarding policies
- Increased book of business to generate $300,000 in revenue.
- Collaborated in market research, strategic planning and creative vision to identify cost-effective solutions for improving company's savings.
- Utilized persuasive sales techniques to analyze customers' circumstances and recommend appropriate type and amount of coverage.
- Calculated insurance quotes and educated potential clients on available options.
Community Manager/Leasing Agent
Equity Residential
Long Beach , CA
08.2008 - 06.2014
- Played a key role in providing analytic assistance for property upgrades.
- Consistently demonstrated exceptional sales ability, securing the highest sales figures companywide in both 2008 and 2009.
- Achieved and sustained lease volume above industry average at flagship property.
- Implemented and managed regional on-boarding support programs, ensuring successful integration of new employees.
- Successfully fostered new business possibilities through close partnership with RM and fellow managers, demonstrating exceptional ability to retain over 55% of residents year after year.
Education
Associate of Arts - Political Science And Government
Saddleback College
06.2007
Some College (No Degree) - Political Science And Government
Fresno State University
Fresno, CASkills
- Administrative Leadership
- Construction Project Oversight
- Dispute Handling
- Process Improvements
- Strategic planning and execution
- Capital Spending
- Financial controls implementation
- Operational Efficiency
- Performance Analysis
- Schedule oversight
- Local and State Laws
- Maintenance Oversight
- Violation Resolution
- Operations Oversight
Timeline
Director of Operations
Cortland
01.2019 - Current
Property Manager
Cortland
01.2019 - 05.2022
Sales Director, Business Development
Bambu Earth
08.2017 - 01.2019
Insurance Broker
Goodman Insurance
07.2014 - 08.2017
Community Manager/Leasing Agent
Equity Residential
08.2008 - 06.2014
Associate of Arts - Political Science And Government
Saddleback College
Some College (No Degree) - Political Science And Government
Fresno State University
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