Donald Hayes
Kissimmee
Summary
Results-oriented Retail Management professional with over 20 years of experience in team leadership, strategic planning, and operational efficiency. Expertise in recruitment, merchandising, sales management, and budget oversight. Skilled in developing high-performing teams and prioritizing demands in fast-paced environments to achieve operational objectives.
Overview
21
21
years of professional experience
Work History
Stock Supervisor
Longchamp
Orlando
07.2025 - Current
- Managed and maintained accurate inventory levels in high-volume retail store, ensuring optimal stock availability for customer satisfaction
- Oversaw receiving, inspecting, and organizing incoming shipments, ensuring accuracy and timeliness to support operational efficiency
- Analyzed sales data and market trends to forecast future demand and adjust stock levels accordingly
- Conducted regular audits of inventory records, identifying discrepancies to prevent stock issues
- Trained new staff members on proper stock management procedures and safety protocols
- Maintained accurate documentation of all incoming/outgoing shipments as per company policies
Business Owner/Operator
Royal Emerald Inc.
Kissimmee
03.2018 - Current
- Developed and implemented promotional strategies that boosted sales and profit levels.
- Sourced new royalty-free music, video, and still image vendor, achieving 30% cost savings and enhancing production quality.
- Recognized by clients for exceptional speed, intuition, and reliability.
- Remained up-to-date on current trends and marketing strategies for clients' videos.
- Fast video editor with 8+ years of experience, skilled in Filmora Pro.
Stock Lead
Coach
Orlando
09.2022 - 07.2025
- Supervised team of 4 stock associates, improving handling and accuracy of merchandise through effective leadership.
- Established inventory control measures to reduce loss from damaged or unsellable returned items, safeguarding company assets.
- Developed training program for new stock associates on handling and documentation procedures, enhancing accuracy in merchandise management.
- Conducted regular audits to ensure compliance with company policies and procedures.
Assistant Store Manager
VINCE CAMUTO
Disney Springs
03.2015 - 01.2018
- Trained, scheduled, and supervised sales personnel; conducted performance evaluations, provided feedback, and managed promotions, terminations, and disciplinary actions to maintain a high-performing team.
- Assisted Store Manager with purchasing, receiving, restocking, and conducting inventory audits to ensure optimal stock levels.
- Determined placement of merchandising displays and oversaw set-up and maintenance to enhance product visibility and customer engagement.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Developed and implemented loss prevention policies which significantly reduced shrink.
- Partnered with the Marketing Department to create promotions which increased annual revenue.
Stock Supervisor / Driver
KATE SPADE WAREHOUSE
Orlando
10.2011 - 04.2015
- Supervised restocking of sales floor and set up merchandising displays to enhance customer experience.
- Trained and mentored new stock team members, fostering integration into team and improving onboarding efficiency.
- Received and processed new merchandise; conducted quality inspections on inbound items to ensure adherence to standards.
- Maintained the cleanliness and organization of all customer and work areas.
Stock Manager
TOMMY BAHAMA
Orlando
11.2009 - 01.2015
- Conducted floor replenishments to optimize size availability of all merchandise for better customer satisfaction.
- Processed shipments while ensuring cleanliness and organization of stock rooms to facilitate efficient inventory management.
- Assisted in gathering and moving materials and equipment for displays, enhancing visual merchandising and product presentation.
- Printed various labels and tags for all merchandise; ensured complete accuracy of all labels.
Assistant Manager
ECCO
Orlando
05.2005 - 09.2010
- Supervised team members, conducted performance evaluations, and provided feedback to motivate team; ensured achievement of key performance indicators, including UPT, DPT, and conversion goals.
- Trained new employees on tasks, customer service policies, and service level standards to enhance team readiness and customer satisfaction.
- Handled escalated customer service issues as the primary point of contact and addressed customer concerns.
- Facilitated product selection for customers to enhance their shopping experience.
- Monitored and maintained inventory while implementing policies to minimize shrink percentage.
- Developed and maintained merchandising and visual displays.
Education
High School Diploma -
CYPRESS CREEK HIGH SCHOOL
Orlando, FL01.2003
Skills
- Retail Management
- Inventory control
- Stock receiving
- Order picking
- Order shipping
- Stock rotation
- Stock organization
- RFID scanners
- Barcode software
- Kronos
- Microsoft Excel
- POS
- E-commerce
- Cash handling
- Supervising experience
- Time management
- Communication skills
- Customer service
- Guest services
- Microsoft Word
- Inventory control
Timeline
Stock Supervisor
Longchamp
07.2025 - Current
Stock Lead
Coach
09.2022 - 07.2025
Business Owner/Operator
Royal Emerald Inc.
03.2018 - Current
Assistant Store Manager
VINCE CAMUTO
03.2015 - 01.2018
Stock Supervisor / Driver
KATE SPADE WAREHOUSE
10.2011 - 04.2015
Stock Manager
TOMMY BAHAMA
11.2009 - 01.2015
Assistant Manager
ECCO
05.2005 - 09.2010
High School Diploma -
CYPRESS CREEK HIGH SCHOOL