Lilia Gonzalez
Carlsbad,CA
Summary
Dedicated and results-driven Stock Supervisor with a proven track record in managing the dynamic stockroom operations of a high-volume retail environment, overseeing a $10 million annual merchandise store. Adept at coordinating with purchasing and receiving teams to optimize inventory levels and anticipate stock needs. Experienced in supervising a team of stock and sales associates, providing guidance, training, and fostering a collaborative work environment.
Possesses strong organizational and leadership skills, coupled with a keen focus on customer service and satisfaction. Demonstrates a detail-oriented approach, conducting regular stock audits and implementing measures to address discrepancies, ensuring accurate inventory records. Proficient in utilizing inventory management software to track stock levels, generate reports, and optimize stock turnover. Committed to compliance with safety regulations and company policies, with a comprehensive understanding of best practices in stock handling.
Overall, a resourceful and adaptable professional with a comprehensive skill set to enhance operational efficiency and contribute to the success of the retail environment.
Overview
6
6
years of professional experience
Work History
Stock Supervisor
Michael Kors
10.2021 - Current
- Oversee the daily operations of the stockroom in a high-volume retail environment, managing a $10 million annual merchandise turnover.
- Utilize inventory management software to track stock levels, generate reports, and optimize stock turnover.
- Cultivate relationships with approximately 50 VIP customers, facilitating their bulk purchases on a daily basis.
- Collaborate with other departments, such as Visual Merchandising, to ensure seamless coordination between stockroom and display areas.
- Conduct regular audits of stock levels, implementing measures to address discrepancies and ensure accurate inventory records.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Cashier
Michael Kors
06.2018 - 10.2021
- Leverage hospitality experience to enhance customer service and satisfaction throughout the store.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Worked with store managers to implement new displays, promotions and store layout changes.
Education
Bachelor of Business Administration -
California State University
San Marcos06.2024
High School Diploma -
Oceanside High School
Oceanside, CA05.2018
Skills
- Business Development
- Performance Monitoring
- Inventory Management
- P&L Management
- Logistics Oversight
- Organizational Management
- Retail Operations Management
- Team Leadership
- KPI Tracking
- Employee Development
Languages
Spanish
Native or Bilingual
Timeline
Stock Supervisor
Michael Kors
10.2021 - Current
Cashier
Michael Kors
06.2018 - 10.2021
Bachelor of Business Administration -
California State University
High School Diploma -
Oceanside High School