Donald Henely
San Diego,CA
Summary
Dynamic sales professional with a proven track record of driving revenue and negotiating successful deals across diverse industries, including Compass, Prime Asset Management, Nordstrom, U-Haul, Brooks Brothers, ACI Apartments, and more. Expertise in enhancing sales performance and fostering strong client relationships through strategic approaches and effective communication. Recognized for adaptability, quick learning of new concepts, and maintaining a positive outlook in challenging situations. Eager to leverage extensive knowledge and skills to contribute to a forward-thinking organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Courier
FedEx Express
San Diego, CA
08.2025 - 04.2026
- Managed package tracking using FedEx shipping systems for real-time updates.
- Coordinated with team members to optimize delivery schedules and improve efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new couriers on best practices for route navigation and package handling.
- Implemented process improvements that enhanced operational workflows for deliveries.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Developed strong relationships with clients through dependable service that ensured repeat business.
Assistant Property Manager
Prime Asset Management
06.2021 - 08.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Processed security deposit refunds.
- Escalated major issues to property manager for immediate remediation.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Showed apartments to potential tenants and answered questions regarding community.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Realtor
Compass
04.2021 - Current
- Market Expertise: Demonstrates in-depth knowledge of local real estate trends, property values, and market dynamics, allowing for precise property evaluations and strategic pricing.
- Effective Negotiation: Possesses strong negotiation skills to secure favorable deals for clients, ensuring optimal terms and conditions during property transactions.
- Client Communication: Maintains clear and timely communication with clients, providing regular updates on market developments, property listings, and transaction progress to foster trust and transparency.
- Marketing Savvy: Utilizes a diverse range of marketing strategies, both online and offline, to effectively showcase properties, attract potential buyers or tenants, and maximize property exposure in the market.
- Problem-Solving: Exhibits quick and effective problem-solving abilities, addressing challenges during real estate transactions with a solutions-oriented approach, ensuring a smooth and successful closing process.
Leasing Consultant
Pinnacle International
01.2025 - 06.2025
- Assisted clients with leasing inquiries and property tours.
- Managed lease agreements and tenant documentation efficiently.
- Maintained accurate records in property management software daily.
- Communicated effectively with residents regarding maintenance requests.
- Developed promotional materials to enhance property visibility online.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkt hroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Salesperson
Nordstrom
08.2024 - 12.2024
- Maintained shoe department by organizing shoes by size, color and style.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Presented different categories of shoes and shoe care products and explained features, benefits, and technical specs to generate sales.
- Placed special orders or called other stores to find desired items for customers.
- Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
- Assisted customers in finding the perfect pair of shoes by providing personalized recommendations.
Real Estate Assistant
ACI Apartments
01.2019 - 05.2021
- Real Estate Assistant
- Responsible for assisting with various tasks related to real estate transactions
- Collaborated with team members to ensure smooth operations
- Assisted clients with property inquiries and provided necessary information
- Conducted market research and analysis
- Prepared and maintained documentation
- Feb 2019 - May 2020 (1 year 4 months)
Customer Relationship Management Specialist
U-Haul
01.2017 - 12.2018
- Customer Relationship Management Specialist
- Responsible for managing customer relationships and ensuring customer satisfaction
- Assisted customers with rental reservations and provided information on U-Haul products and services
- Handled customer inquiries and resolved complaints
- Collaborated with team members to achieve sales targets
- Feb 2017 - Jan 2019 (2 years)
Salesperson
Brooks Brothers
09.2015 - 07.2016
- Responsible for retail sales at Brooks Brothers
- Worked from Oct 2015 to Aug 2016 (11 months)
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Trained new employees on customer service, money handling and organizing strategies.
Retail Sales Specialist
ETCETERAS
01.2013 - 07.2015
- Retail Sales Specialist
- Responsible for selling various retail products
- Assisted customers in finding the right products
- Provided excellent customer service
- Collaborated with team members to achieve sales targets
Education
Business Administration -
San Diego Mesa College
San Diego, CA05-2017
High School Diploma -
Southwest High School
San Diego, CA07-2014
Skills
- Conflict resolution and negotiation
- Market analysis and property valuation
- Lease management and real estate marketing
- Customer relationship management
- Sales strategy and client engagement
- Documentation accuracy and effective communication
- Problem solving and adaptability
- Time management and attention to detail
Certification
- Licensed Real Estate Agent.
- Licensed Car Salesperson.
References
- Deanne Bryeans - Prime Asset Manager - (619) 559-2770
- Allan - Nordstrom Manager - (760) 662- 6991
- Yazmine Espinoza - Pinnacle International (619) 617-0075
- Lirio Marquez - U-haul Manager (619) 348-4282
- Vidi Revelli - Oppenheim Realtor (619) 990-7703
- Valentina Walshal - Etceteras Manager (858) 232-4154
- Arby E. - ACI Apartments Realtor (619) 990-4336
Languages
Spanish
Native or Bilingual
Timeline
Courier
FedEx Express
08.2025 - 04.2026
Leasing Consultant
Pinnacle International
01.2025 - 06.2025
Salesperson
Nordstrom
08.2024 - 12.2024
Assistant Property Manager
Prime Asset Management
06.2021 - 08.2024
Realtor
Compass
04.2021 - Current
Real Estate Assistant
ACI Apartments
01.2019 - 05.2021
Customer Relationship Management Specialist
U-Haul
01.2017 - 12.2018
Salesperson
Brooks Brothers
09.2015 - 07.2016
Retail Sales Specialist
ETCETERAS
01.2013 - 07.2015
High School Diploma -
Southwest High School
Business Administration -
San Diego Mesa College