Open To Work
Donald Hicks
Pythian Group
Fort Gratiot
Work Preference
Desired Job Title
SENIOR DELIVERY MANAGERPROJECT MANAGER SCRUM MASTERPROJECT MANAGER / DELIVERY LEADPROJECT MANAGERPRESIDENT / PROJECT MANAGER / BUSINESS ANALYST
Location Preference
Remote
Important To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave401k match4-day work week
1
Certification
32
years of professional experience
BUSINESS PROFESSIONAL WITH A BACKGROUND IN PROJECT MANAGEMENT, BUSINESS PROCESS CONSULTING, BUSINESS ANALYSIS, TECHNOLOGY, BANKING/FINANCE, SALES
Work History
SENIOR DELIVERY MANAGER
5 Years 4 Months- Managed client relationships to enhance business growth.
- Ensured adherence to service level agreements while overseeing database management, project scope/budgets, and conducting stakeholder meetings with Pythian client reporting.
- Oversaw client security processes to ensure compliance.
- Liaison between Pythian DBAs and Client Resources
- Client Security Governance
PROJECT MANAGER SCRUM MASTER
1 Year 1 Month- Managed 2,000+ corporate asset migrations from RHEL5 and WIN 2008 to ensure compliance with technology standards.
- Establish Azure DevOps for Sprint definition, planning, and User Story management
- Focused on stakeholders through weekly updates, burn down charts, project progress, and budget/actual financial status.
- Executed XenApp and Citrix application migrations to the 2016 operating system environment.
- Mitigated risks and managed issues to maintain project timelines and deliverables.
PROJECT MANAGER / DELIVERY LEAD
8 Months- Information Protection and Security focused projects
- Develop and maintain detailed project plans to allow for effective rollouts and the highest degree of project success
- Implemented enterprise mobility management strategies to streamline mobile operations - iOS and Android Mobile Application & Mobile Device Management deployment
- Developed and maintained detailed project plans to ensure effective rollouts and maximize project success
- Managed project budgets and resources to consistently meet budget guidelines and support project objectives
- Deployed 80 Privileged Access Workstations (PAWs) to DTE's Information Technology organization –2019
- Enterprise Mobility Management - iOS and Android Mobile Application & Mobile Device Management deployment
- A Detroit based diversified energy company
PROJECT MANAGER
2 Years 7 Months- Migration of hospitals from Lawson Legacy Systems to Workday as well as Lawson to PeopleSoft (GL and Inventory)
- Manage specific workstreams (Data Conversion, Benefits, HCM, Operational Readiness, and PTO Management
- ERP and Integration Implementations
- Served as a key resource concerning project processes and communications
- Provided key support for project processes and communications
- Assigned staff to project team members in a matrix environment to optimize resource utilization and project effectiveness
- Delivered resources and training to support problem resolution and risk management
PRESIDENT / PROJECT MANAGER / BUSINESS ANALYST
6 Years 8 Months- Designed and developed Authorize.net and Elavon credit card processing modules for Odoo ERP and the US market
- Helped clients' complete data and system conversions from both legacy systems, manual processes, spreadsheets, or reports to a more current technological open-framework application that is scalable and modular to better meet client's needs
- Leveraged Agile, Hybrid-Agile, and Scrum methodologies within Project Management.
- Facilitated weekly project status meetings with clients helping them understand % to plan, working hours burn down rate, as well as any project challenges.
- Developed strategies to enhance CRM and Salesforce functionalities.
- Analyzed SAP, Microsoft Dynamics, Fishbowl, QAD, and other ERP applications to customize the Odoo application to match other systems requirements and process flows. Utilize best practices and process re-engineering to satisfy clients
- Facilitated weekly project status meetings with clients to clarify project progress, working hours burn down rate, and address challenges.
- Managed outsourced multicultural development partnerships to enhance project delivery and collaboration.
- Created United States FedEx, USPS, and UPS modules
- Assisted clients in completing data and system conversions from legacy systems and manual processes to a scalable open-framework application that meets client needs.
REGIONAL DIRECTOR (Great Lakes)
3 Years 11 Months- Managed operations across 6-state region, ensuring alignment with corporate goals.
- Created strategic planning solutions and financial consulting for banking and credit union clients, focusing on long-term growth.
- Executed sales cycle from targeted identification through delivery, enhancing client relationships and satisfaction.
- Delivered facility management solutions tailored for banking clients
PARTNER EXECUTIVE
3 Years 8 Months- Managed 30 financial institution relationships in southeastern Michigan with total net revenue of $2.2 million annually; DFCU Financial relationship (20th largest credit union in the nation).
- Employed consultative selling techniques to build relationships with C-Level clients and prospects.
- Delivered integrated payment solutions, marketing services, and security services as a leading provider, contributing to overall client satisfaction and retention.
ACCOUNT EXECUTIVE / AUTOMOTIVE SALES MANAGER
1 Year 9 Months- Developed strategic selling solutions for automotive vertical, targeting OEM and Tier 1 companies to enhance client engagement.
- Sold GTM, SCM, BI, and managed services solutions to key clients including Johnson Controls, Metaldyne, ZF Batavia, ArvinMeritor, and Denso, contributing to revenue growth.
- Created C-level presentations; employed strategic sales principles to identify and cultivate prospective clients while expanding existing client solution offerings.
- Ford Motor Company's Outsource Division - Vastera is the Worldwide Leader in Providing Solutions for Global Trade Management (GTM)
ASSISTANT BRANCH MANAGER / MIS SALES SUPPORT LIAISON / SALES EXECUTIVE
7 Years 1 Month- Managed branch employees and audits, consistently exceeding sales goals.
- Sold mortgages, revolving LOC, variable LOC, personal loans, and retirement accounts to consumers, enhancing financial solutions.
- Sold customs brokerage and logistics services to small and medium-sized businesses, facilitating their shipping needs.
- Contributed to operations at a global freight forwarder and financial services company, enhancing service delivery.
Education
Bachelor of Business Administration - Management
Graduated cum laude
Associate Degree - Business
Graduated cum laude
Skills
IT Scrum Master: Agile Methodologies
Voice of the customer
Develop User Stories
Backlog
Daily Sprints
Retrospectives
Azure DevOps
SharePoint Calendar Sprint Planning
Testing/Artifacts
Training and mentoring
Scope management
Business analysis
Vendor management
IT Project Manager: Healthcare and Manufacturing ERP
Software Development Life Cycle
Business Process Design and Re-engineering
Project Management (Matrix Organization) Account & Sales Management
G/L Integration
EDI
Credit Card Processing Solutions
Payroll Processing Solutions
CRM Software Development & Enhancements. MS Professional Suite (MS Project
Word
Excel
PowerPoint
etc.)
Certification
(CSM) Certified Scrum Master – Six Sigma Global – June 2020
Timeline
SENIOR DELIVERY MANAGER
Pythian Group
01.2021 - 05.2026Read More
PROJECT MANAGER SCRUM MASTER
K-TEC (PPL Corp)
11.2020 - 12.2021Read More
PROJECT MANAGER / DELIVERY LEAD
Strategic Staffing Solutions
05.2019 - 01.2020Read More
PROJECT MANAGER
Strategic Staffing Solutions
08.2016 - 03.2019Read More
PRESIDENT / PROJECT MANAGER / BUSINESS ANALYST
NovaPoint Group LLC
12.2009 - 08.2016Read More
REGIONAL DIRECTOR (Great Lakes)
LEVELS, LLC
08.2006 - 07.2010Read More
PARTNER EXECUTIVE
Clarke American
12.2002 - 08.2006Read More
ACCOUNT EXECUTIVE / AUTOMOTIVE SALES MANAGER
Vastera, Inc.
03.2001 - 12.2002Read More
ASSISTANT BRANCH MANAGER / MIS SALES SUPPORT LIAISON / SALES EXECUTIVE
Comerica Bank, JV Carr & Son, & DANZASAEI (BECAME DHL)
02.1994 - 03.2001Read More
ST. CLAIR COUNTY COMMUNITY COLLEGE
Associate Degree from Business
Read More
WALSH COLLEGE
Bachelor of Business Administration from Management
Read More