DONALD IAVELLI
White Lake,Michigan
Summary
Experienced, energetic professional that works well independently or driving an enthusiastic group. Skilled in the craft of respectfully identifying client's needs with the ability to enable IT organizations to deliver the best possible solutions. Strong reputation for solid investigating abilities and proven as a diligent issue solver that produces results.
Talented professional with extensive experience in information systems planning and data analysis. Proactive and goal-oriented with top strengths in coordinating projects and solving computer, operational or team issues.
Overview
26
26
years of professional experience
Work History
IT Systems Analyst
Allied Universal Security
12.2021 - Current
- Provision internal user accounts for Verian Expense, Invoicing, and Purchasing
- Audit and maintain active directory systems.
- Provide training and documentation for Allied Universal Security Services standard and custom applications.
- Assist with various projects and support as assigned.
- Maintain network security, user account creation/administration.
- Assist network operations in maintaining network connectivity.
- MACD management of Active Directory and WinTeam account access
- Management of Adobe and Microsoft licensing
- Support user with software access issues
- Fresh Service ticket management
Asset Management Specialist
DTE Headquarters
08.2021 - 10.2021
- Asset Management
Computer Consultant II
University of Michigan School of Nursing
06.2021 - 08.2021
- Laptop Deployment Project
- Imaging new laptops
- Scheduling of user's data backups
- Scheduling new laptop deployments
Digital Field Services Analyst III
Waste Management
04.2020 - 05.2021
- Company Overview: as Sacrum Technologies
- Upgrade or replacement of remote site routers and / or switches.
- Scheduling TTU of remote sites with AT&T and on-site contacts
- Administer, analyze, and/or support information systems operations.
- Provide technical directions and recommendations to improve utilization.
- Establish high standards in managing and meeting project deadlines while delivering high-quality services and project artifacts.
- Build working relationships within and between teams to elicit requirements from various personalities across organizational and geographical boundaries.
- Involvement of end users in processes of change to enhance 'buy in' and usability of final product.
- Provide 24x7 on call support as required.
- Office 365 (Teams, Word, Excel, PowerPoint, etc.)
- Cisco and Fortinet FortiClient VPN
- SCCM
- Dameware/remote desktop support tools
- File Print Servers
- Laptop/desktop/tablet upgrades, deployments, repairs, troubleshooting
- Networking fundamentals/devices (switches, routers, hubs, etc.)
- Travel to remote locations as needed.
- Computer peripheral support
- As Sacrum Technologies
Unified Communications Specialist
Trinity Health System Office
01.2019 - 03.2020
- Company Overview: as Strategic Staffing Solutions
- Troubleshooting Cisco Jabber issues and accounts
- Troubleshooting Cisco WebEx issues and accounts
- Cisco Telepresence Support
- Creation or removal of InterCall accounts
- As Strategic Staffing Solutions
Project Manager
Select Resources LLC
05.2018 - 08.2018
- Company Overview: at Henry Ford Health System
- Data Center consolidation and transition
- At Henry Ford Health System
Project Coordinator / Technical Analyst
Ascension Crittenton Hospital
03.2017 - 05.2018
- Company Overview: (TEKsystems)
- Coordination of vendors and internal team for critical projects
- Work on multiple projects that result in better quality departmental service offerings to staff and patients alike.
- Coordination of new circuit TTU at remote sites
- Complete renovation of Squirrel Road Imaging Center
- Organized the move and installation of all IT assets
- Coordinated all activities with the field services, networking and telecom teams as well as the cabling vendor and the construction company to completely renovate the entire suite.
- I mapped and tested the new network drops using a Fluke cable tester and probe.
- Renovation of Behavioral Health nurse workstation area including coordination of vendors with careful consideration of additional safety issues and ICRA compliance, etc.
- Worked with the vendors and network team to add additional capacity to the local network closet and installation of a new rack in preparation of the coming network closet refresh project.
- Completed renovation of the entire workspace in only four days.
- Implementation of direct connection Systoc EMR for Crittenton Occupational Health by building upon the AD, IP and DNS remediation projects, thus eliminating the need for troublesome VPN connection.
- Workstations on Wheels assessment and redeployment of refreshed carts and Wyse zero client terminals
- Training room design and move using Visio and SnagIt to create new design diagram, worked with vendors to successfully transform my design into physical space.
- ACR Triad dose registry implementation
- Radiology Remote Reading project to establish home reading stations for radiologists with business class Internet connections, Aruba RAP P2P VPN devices and Dell Z800 Workstations, Barco Displays and Nuance Power Mics.
- Coordination of technical readiness for Symphony migration. I managed the client relationship between IT and the Symphony teams to help meet the Symphony technical requirements.
- I designed the command center and training spaces.
- As a part of the project, I assisted in the reconfiguration of the Kronos time clocks to accommodate the new IP subnet.
- (TEKsystems)
Senior User Support - Admin. & Security Analyst- USIT Infrastructure Team
LafargeHolcim Corporation North America
01.2001 - 01.2016
- Developed and implemented training, mentored Help Desk Team to foster collaboration and increase productivity.
- Managed migrations of US Wide Area Network, email, and desktop operating systems for the US
- Created lessons learned for the migration of WAN, email, and desktop operating systems.
- Contacted 230 MPLS sites to collect and refresh contact information, including data circuit ID, POTS Lines, local onsite points of contact, emergency telephone numbers, physical addresses, LAN IP addresses, etc.
- Coordinated the TTU of circuit upgrades locally and at remote sites to ensure minimal downtime impact at the sites.
- Managed POTS lines with various Telcos across the US to support the WAN.
- Worked to increase user satisfaction and timely SLAs through focusing on improved KPIs and ticketing processes.
- Trained and mentored End User Support Team members as well as Help Desk Agents to achieve greatly improved feedback from users.
- Performed escalation management to ensure that organization's needs were met and enhance working relationship with the user community.
- Provided advanced third level support for Help Desk and IT organization to resolve issues that required deeper research, and development of plans for tests and validation of solutions.
- Traveled to Chicago 50% of the time to provide advanced direct support to the executive committee and to train / mentor the End User Support personnel.
- Managed Chicago End User Support Team
- Participated in interview, onboarding and offboarding of remote End User Support personnel.
- Responsible for advanced troubleshooting and RCA for new external Help Desk and internal support teams
- Authored technical documentation for Help Desk and internal team members.
- Monitored and managed team Service Now tickets to coach team and ensure rapid customer satisfaction.
- Maintained IT Asset Management via Asset Tracker, and Altiris
- Worked with manufacturers on escalation issues as needed.
- Coordinated activities of the internal network and server teams as well as the outside vendors.
- Assisted in the purchasing process with vendors such as HP, CDW and Dell for desktops, laptops, printers, network equipment and accessories.
- Participated in the creation of hardware standards, including testing, and recommendation of new hardware as well as retirement of older models.
- Worked to improve onboarding and offboarding processes for equipment lifecycle of distribution, reclamation and final recycling.
- Provided guidance to others, including day by day administration and prioritization of tasks and performance feedback and increase productivity.
- Worked with infrastructure teams to review the various migration plans, to identify potential risks and creation on resolutions and possible workarounds.
- Created lessons learned for the migration of WAN, email, and desktop operating systems.
- Coordinated the upgrades of nearly 3500 systems.
- Coordinated team to resolve any newly discovered issues or incompatibility.
- Coordinated the network and server teams to redesign the server room.
- Led US Team in phase 1 migration from Lotus Notes to Google Gmail
- Member of Lafarge Standard Image Team for testing, creation, and deployment of Windows 7 image
- Led team in ticket closures and positive feedback from users.
- Supported more than 7000 users and 500 sites in North America.
- Performed Gmail account management.
- Performed Active Directory account management.
- Managed Cisco / Tandberg video conferencing accounts for the US.
- Used and managed Cisco IP phones and Cisco IP Communicator virtual IP phone software.
- Provided second level support for LAN /WAN during regular and off hours to help achieve better uptime for the US operations.
- Worked as part of a team to test new systems and devices for the creation of updated company technology standards.
- Traveled to remote terminals, plants, and offices across the US and Canada for site evaluations onsite support.
- Performed RSA Token administration.
Y2K Specialist
Lafarge
01.1999 - 01.2001
- Company Overview: as Source Romac North America
- Traveled to remote offices around the US and Canada for Y2K assessment and compliance of users' systems and software
- Server updates and upgrades
- Network Operating Systems
- As Source Romac North America
Education
PMP Certification -
06.2025
Dell Certified - OptiPlex Desktop and Dell Latitude Notebooks
Dell
CIS, BIS, BUS
Oakland Community College
Certificate - A.C./D.C. Electronics
Redford Adult Education
Diploma - undefined
Walled Lake Consolidated Schools
Certificate - Word Processing
Walled Lake Adult Education
Skills
- Bomgar
- ServiceNow
- Fresh Service
- Cisco IP Communicator
- Cisco Jabber
- Cisco / Tandberg Jabber Video
- Cisco Telepresence
- Cisco WebEx
- Cisco VPN
- Drop Box
- FreshService
- Google Drive
- Google Docs
- Google Gmail Administration
- InterCall
- Remedy
- Windows
- WinTeam
- AT&T AOP
- Microsoft Active Directory User Administration
- Lotus Notes 51x Administration
- RSA Authentication Manager 61 Administration
- Symantec Antivirus Corporate Edition Server and Client Administration 6x - 9x Administration
- Symantec Ghost Administration
- Information security
Additional Information
Experienced in telecommuting., TSA PreCheck approved with Known Traveler Number
Timeline
IT Systems Analyst
Allied Universal Security
12.2021 - Current
Asset Management Specialist
DTE Headquarters
08.2021 - 10.2021
Computer Consultant II
University of Michigan School of Nursing
06.2021 - 08.2021
Digital Field Services Analyst III
Waste Management
04.2020 - 05.2021
Unified Communications Specialist
Trinity Health System Office
01.2019 - 03.2020
Project Manager
Select Resources LLC
05.2018 - 08.2018
Project Coordinator / Technical Analyst
Ascension Crittenton Hospital
03.2017 - 05.2018
Senior User Support - Admin. & Security Analyst- USIT Infrastructure Team
LafargeHolcim Corporation North America
01.2001 - 01.2016
Y2K Specialist
Lafarge
01.1999 - 01.2001
Dell Certified - OptiPlex Desktop and Dell Latitude Notebooks
Dell
CIS, BIS, BUS
Oakland Community College
Certificate - A.C./D.C. Electronics
Redford Adult Education
Diploma - undefined
Walled Lake Consolidated Schools
Certificate - Word Processing
Walled Lake Adult Education
PMP Certification -
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