Lisa Callei
Providence,RI
Summary
Driven Systems Administrator with 20 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Seasoned Technology Specialist with experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated systems, including operating systems, servers and specialized software.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Systems Administrator Supervisor
Brown Physicians Inc
05.2013 - Current
- Promoted to Supervisor role in recognition of consistent and dedicated performance in achieving outstanding customer support and production implementation
- Oversees IT Specialist and Interns
- Oversees new technology implementations from start to finish
- Assigns projects to the IT team
- Configure and maintenance of systems including physically moving, installing and configuring rack mounted server hardware
- Provide technical support for 200+ employees in house and remote using SysAid ticketing system and Dualmon or BOMGAR tools
- Azure Windows Active Directory, new users setups, password resets, group permissions, print server maintenance, RDP, DNS, DHCP and Group Policy
- Office 365 Administrator implementing Office products
- Administrator for VMware 7, EXi Host installations, vSphere, Lifecycle Manager, P2V operations, template building, new server rollouts and maintenance
- JSCAPE/ACTIVE MTF Administrator creating new SFTP trading partner setups, FTP Job creations using “triggers” for vendor file services
- KACE Systems Admin for assets and PC management
- SysAid Systems Administrator
- Veeam Backup Systems Admin nightly backups, scheduling, restores, upgrades, library maintenance using NAS local storage and AWS to offload data
- Administrator for Avaya phone switch and voice mail service, punch down block, new user set ups and voicemail
- Administrator for Proofpoint email security services
- Administrator for Sophos Endpoint
- Administrator to Duo 2 FA Portal and Rollout to new users
- Administrator for Dell/EMC VNX5200 Creating, expanding, maintaining storage
- Administrator for FaxFinder FF440 fax server and web client
- Create detailed documentation of How-To’s for new installs, daily tasks, end user help and support
- HIPAA Compliant.
Systems Administrator
Avanade Technical Services
01.2012 - 01.2013
- Provided technical support for over 190 applications in a highly visible banking corporation
- Including password resets, new user setups, Active Directory permissions, fax server maintenance.
Systems Administrator/Desktop Support Specialist
Dominion Diagnostics Laboratory Services
01.2002 - 01.2012
- Build, maintain, troubleshoot, upgrade, replace hardware, and software on servers, PC’s, printers, label readers, fax machines, and other devices in a Windows and Linux Red Hat environment
- Configure and maintenance of systems including physically moving, installing and configuring rack mounted server hardware
- Provide technical support for 200+ employees in house and remote using SysAid ticketing system and LogMeIn tools
- Windows Active Directory, new users setups, password resets, group permissions, print server maintenance, DNS, DHCP
- Red Hat, Nagios checks, create and maintain OpenLdap attributes, file permissions, Hylafax, subversioning, crontab and CUPS
- Domino/Lotus Notes new user setups, password resets, mailbox recovery and maintenance, upgrades and patches
- Citrix administrator publishing applications, CSG management, user maintenance, patch upgrades in a 6 server Citrix farm
- NetApp FAS SAN/NAS support, disk storage maintenance, de –duplication schedules, file permissions using Data Ontap
- VMware and vSphere, P2V operations, template building, new server implementations
- SalesLogix CRM support creating users, maintaining licenses
- NetBackup nightly backups, scheduling, templates, BMR, restores, upgrades, library maintenance
- Create detailed documentation of How-To’s for new installs, daily tasks, end user help and support
- Administrator for Inter-Tel phone switch and voice mail service, punch down block, new user set ups and voicemail
- HIPAA Compliant.
Junior Network Administrator/IT Support
Advanced Financial Services
01.2000 - 01.2002
- Build, implement and upgrade new servers and network software
- Provide technical support and network administration for 160+ employees
- Assist with new user technical training
- Implementation of new technologies
- Administrator for Executone phone switch and voice mail service.
Education
A.S. Network Engineering & Computer Servicing -
New England Institute of Technology
Warwick, RI01.2006
Skills
- Windows: All versions
- Office365
- Open Office
- VMware/ESXi
- Sophos
- Trend Micro
- FaxFinder
- SolarWinds
- NextGen EMR
- DUO 2FA
- Proofpoint
- SQL Studio
- Tableau
- Citrix Presentation
- XenApp
- NetApp DataOntap
- AWS
- Veritas/Symantec
- Veeam
- Commvault
- Sophos Endpoint
- Carbon Black
- JSCAPE/ACTIVE MTF
- NetBackup
- Veritas Backup Exec
- OpenLDAP
- Hylafax
- Nagios
- SysAid
- KACE
- Dualmon
- BOMGAR
- Samanage
- Adobe
- RightFax
- SalesLogix CRM
- Crystal Reports Server
- KeyScan
- IBM Servers and NAS Devices
- Dell Servers
- EMC VNX5200
- SnapServer NAS
- CiscoVPN
- Avaya phone
- Dell SonicWall and Analyzer
- Buffalo TeraStation NAS
- Wireless Routers
- Inter-Tel Phone System
- Executone Phone System
- Dell and HP Desktops and Laptops
- HP
- Printers
- Program installations
Certification
- MCTS Windows 7
- MCP NT 4.0
- SLXSA SalesLogix Administrator v6.2
Keycontributions
- Lead role implementing ITSM solution to all 6 foundations of BPI
- Lead role of VMware project converting highly visible servers without any impact to production
- Served as a lead to junior administrators
- Took initiative on creating and maintaining technical documentation
- Provided off hour support to implement new technologies and hardware without downtime to production
- Serve outstanding customer support to end users earning recognition
Personal Information
Title: Systems Administrator
Training
- Build Engagement in your distributed teams, 05/2021
- ITIL 4 Foundation, 10/2019
- Commvault, 04/2018
- VMware 6.5, 04/2017
- NetApp Data Ontap Fundamentals, 10/2009
- Veritas Netbackup v6.5, 05/2008
- SalesLogix Administrator v6.2, 03/2006
Timeline
Systems Administrator Supervisor
Brown Physicians Inc
05.2013 - Current
Systems Administrator
Avanade Technical Services
01.2012 - 01.2013
Systems Administrator/Desktop Support Specialist
Dominion Diagnostics Laboratory Services
01.2002 - 01.2012
Junior Network Administrator/IT Support
Advanced Financial Services
01.2000 - 01.2002
A.S. Network Engineering & Computer Servicing -
New England Institute of Technology
- MCTS Windows 7
- MCP NT 4.0
- SLXSA SalesLogix Administrator v6.2
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