John Bolton
Huntsville,AL
Summary
Experienced Systems Administrator with a strong track record in implementing and maintaining software and hardware systems. Skilled in managing complex infrastructures and data center operations, as well as leading a team of 6 IT system administrators. Known for solving business application problems with a solutions-oriented approach, committed to delivering top-notch service. Proficient in troubleshooting, communication, and collaboration, dedicated to ensuring seamless operations and optimal performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Systems Administrator Supervisor
SPACE DYNAMICS LABORATORY
02.2021 - Current
- Managed a team of Administrators
- Responsible for Applications side of IT
- Moved to Huntsville, AL
- Built, configured, hardened and got ATO for my system in Huntsville.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
IT TECHNICIAN
SPACE DYNAMICS LABORATORY
04.2019 - 02.2021
- Utilize MobileIron to provision company phones
- Experience with Active Directory to manage and edit end-user accounts
- Daily use of Atlassian Systems such as Jira to efficiently manage and resolve user issues
- Understand the importance of documenting policies and procedures.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
CABLE TECHNICIAN/SUPERVISOR
PIONEER CABLE CONTRACTORS
01.2012 - 01.2017
- Installed cable systems including TV, Internet, telephone, and security systems
- Received state alarm systems certification
- Supervised other technicians
- Responsible for quality control.
Education
Master of Science – Graduated 2023 - Information Technology Management
WESTERN GOVERNOR’S UNIVERSITY
Online12.2023
Bachelor of Science- Graduated 2020 - Technology Systems Major
UTAH STATE UNIVERSITY
Logan, UT07.2020
Skills
- Troubleshooting
- Database
- Backup Solutions
- Problem Solving
- Time Management
- Excellent Communication
- Self-Motivation
- Ability to Learn and Adapt to Environment
- Customer Service
- Microsoft SCCM
- Ability to use Windows, macOS, and Linux
- Microsoft Office Suite
- Technical Support
- Hardware troubleshooting
- System monitoring
- System Upgrades
- Windows administration
- Server Management
- Software Installation
- End-User Training
- Threat Assessment
- Configuration Management
Accomplishments
Built a secure system from scratch and obtained ATO from Government Authority
References
- Mike Lloyd, Former Systems Administrators Manager, Space Dynamics Laboratory, (435) 535-6523
- Kory Kunzler, Current Manager, Space Dynamics Laboratory, (435) 760-9861
- Nathan Hale, Former Colleague, Space Dynamics Laboratory, (435) 720-1981
- Jeff Bates, Current Team Supervisor, Space Dynamics Laboratory, (435) 999-7491
Certification
Comptia Security +
Timeline
Systems Administrator Supervisor
SPACE DYNAMICS LABORATORY
02.2021 - Current
IT TECHNICIAN
SPACE DYNAMICS LABORATORY
04.2019 - 02.2021
CABLE TECHNICIAN/SUPERVISOR
PIONEER CABLE CONTRACTORS
01.2012 - 01.2017
Master of Science – Graduated 2023 - Information Technology Management
WESTERN GOVERNOR’S UNIVERSITY
Bachelor of Science- Graduated 2020 - Technology Systems Major
UTAH STATE UNIVERSITY
Similar Profiles
Xavier EdwardsXavier Edwards
Facilities Project Crew at Space Dynamics LaboratoryFacilities Project Crew at Space Dynamics Laboratory
Kelson GardnerKelson Gardner
Engineering Assistant at Space Dynamics LaboratoryEngineering Assistant at Space Dynamics Laboratory
April ChuggApril Chugg
IT Technician at Space Dynamics LaboratoryIT Technician at Space Dynamics Laboratory