Donald Isenbarger
Vancouver,WA
Summary
Solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Grill
10.2018 - Current
- Assisted in managing daily service operations to enhance customer satisfaction.
- Learned and utilized company software for tracking service requests and inventory management.
- Adapted quickly to changing priorities while maintaining a focus on quality service standards.
- Resolved customer complaints in professional and timely manner.
- Trained and supervised crew members to our company's standard and offering feedback on areas of improvement.
- Analyzed service reports to identify areas of improvement.
- Ensured our store stayed in compliance with food safety and equipment regulations.
- Maintaining accurate inventory counts for produce, meat, and other supplies in the store.
Staff Member
Youngs Jersey Dairy
03.2016 - 08.2018
- Enhanced my customer service skills by handling customer's questions and issues.
- Responsible for managing and maintaining batting cages, driving range, putt putt, fun slide, corn maize and a petting zoo.
- My first experience with cash handling responsibilities.
Staff Member
Carl and Dorothy Young’s Christmas Tree Farm
11.2017 - 01.2018
- I was responsible for cutting trees for customers when assistance was required. Additionally, I would mount and secure the trees on their vehicles.
- In challenging situations, I implemented innovative problem-solving techniques that led to swift resolutions without compromising quality standards.
Education
High School Diploma -
Yellow Springs High School
Yellow Springs, OH06-2018
Skills
- Chipotle has taught me invaluable lessons about operational efficiency I’ve learned how to effectively manage time, money, and people to achieve high-quality results with minimal waste and cost
- Being in management has given me the opportunity to perform preventative maintenance on kitchenware appliances, including dishwashers, air conditioners, and plumbing fixtures I’ve found that this aspect of my job has become enjoyable
- In my experience with inventory management, Chipotle is obsessed with the management of their food as it is all farm fresh and organic As a company they have variance standard to keep track of how much product we lose and gain daily Twice daily an inventory count on produce and meat was completed Sunday a full inventory was done
- In addition to inventory management, placing truck orders was done multiple times a week This was done accurately based off the inventory and variances being counted accurately
- Customer service management
- Critical thinking and effective time management was crucial for me to successfully run a shift and meeting company standards
- I also find myself to be reliable and responsible as I stayed at Chipotle for seven years counting while working holidays and other events
- KPI monitoring was stressed at my job to maintain that the profit was maximized and cut the losses of expired product and labor
Certification
- Liquor License
- Serve Safe Certification
Timeline
Service Manager
Chipotle Grill
10.2018 - Current
Staff Member
Carl and Dorothy Young’s Christmas Tree Farm
11.2017 - 01.2018
Staff Member
Youngs Jersey Dairy
03.2016 - 08.2018
High School Diploma -
Yellow Springs High School