Donald Kelly
Newbury,MA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Market Basket. Skilled in inventory management and customer service, I excel in fostering team collaboration and maintaining high standards of cleanliness and organization. Achieved significant improvements in safety procedures and employee training, contributing to a positive and efficient work environment.
Overview
17
17
years of professional experience
Work History
Deli Clerk
Shaws And Star Market
2023.03 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Worked in a total of 7 locations in MA and NH
Kitchen Staff Member
The Natural Grocer
2019.01 - 2021.04
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
Deli Clerk/Ast. Manager
Market Basket
2007.02 - 2018.04
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Education
GED -
Northern Essex Community College
Haverhill, MASkills
- Customer Service
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
- Equipment safety
- Hospitality service expertise
- Equipment Operation
- Data Entry
- Inventory checks
- Product Merchandising
- Weights and Measurements
- Teamwork and Collaboration
- Cleaning and organization
- Inventory organization
- Dependable and Cooperative
- Product Knowledge
Timeline
Deli Clerk
Shaws And Star Market
2023.03 - Current
Kitchen Staff Member
The Natural Grocer
2019.01 - 2021.04
Deli Clerk/Ast. Manager
Market Basket
2007.02 - 2018.04
GED -
Northern Essex Community College
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