Overview
Work History
Education
Skills
Timeline
Generic

Donald Kipp

Stephentown,NY

Overview

44
44
years of professional experience

Work History

Senior Customer Service Engineer

xerox
Albany, New York
10.1985 - 04.2025
  • Provided technical support for Xerox printers and multifunction devices.
  • Diagnosed hardware and software issues to ensure prompt resolution.
  • Collaborated with cross-functional teams to enhance customer satisfaction.
  • Trained junior engineers on troubleshooting techniques and customer service skills.
  • Trained junior staff members on best practices for providing excellent customer service.

Missile Maintenance Technician

us army
Monterey, California
06.1981 - 06.1985
  • Conducted inspections on missile systems for functionality and safety compliance.
  • Conducted tests and analyzed results to ensure proper operation of missile guidance, propulsion, and control systems.
  • Utilized diagnostic tools to identify and troubleshoot missile system issues.
  • Followed safety protocols during all maintenance procedures to prevent accidents.
  • Maintained accurate records of maintenance activities and equipment status.
  • Prepared equipment for field operations by ensuring readiness and proper functionality.
  • Repaired malfunctioning components on missiles using specialized tools and diagnostic equipment.
  • Calibrated guidance systems on missiles to ensure optimal accuracy during flight operations.

Education

Trade School - Electronic Engineering

Redstone Arsenal
Huntsville, AL
09-1982

High School Diploma -

Taconic Hills High
Caverick Ny
06-1980

Skills

  • Technical support
  • Hardware troubleshooting
  • Software diagnostics
  • Customer service
  • Training methodologies
  • Customer relationship management
  • Quality assurance processes
  • Inventory management

Timeline

Senior Customer Service Engineer

xerox
10.1985 - 04.2025

Missile Maintenance Technician

us army
06.1981 - 06.1985

Trade School - Electronic Engineering

Redstone Arsenal

High School Diploma -

Taconic Hills High

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