Donald Kipp
Stephentown,NY
Overview
44
44
years of professional experience
Work History
Senior Customer Service Engineer
xerox
Albany, New York
10.1985 - 04.2025
- Provided technical support for Xerox printers and multifunction devices.
- Diagnosed hardware and software issues to ensure prompt resolution.
- Collaborated with cross-functional teams to enhance customer satisfaction.
- Trained junior engineers on troubleshooting techniques and customer service skills.
- Trained junior staff members on best practices for providing excellent customer service.
Missile Maintenance Technician
us army
Monterey, California
06.1981 - 06.1985
- Conducted inspections on missile systems for functionality and safety compliance.
- Conducted tests and analyzed results to ensure proper operation of missile guidance, propulsion, and control systems.
- Utilized diagnostic tools to identify and troubleshoot missile system issues.
- Followed safety protocols during all maintenance procedures to prevent accidents.
- Maintained accurate records of maintenance activities and equipment status.
- Prepared equipment for field operations by ensuring readiness and proper functionality.
- Repaired malfunctioning components on missiles using specialized tools and diagnostic equipment.
- Calibrated guidance systems on missiles to ensure optimal accuracy during flight operations.
Education
Trade School - Electronic Engineering
Redstone Arsenal
Huntsville, AL09-1982
High School Diploma -
Taconic Hills High
Caverick Ny06-1980
Skills
- Technical support
- Hardware troubleshooting
- Software diagnostics
- Customer service
- Training methodologies
- Customer relationship management
- Quality assurance processes
- Inventory management
Timeline
Senior Customer Service Engineer
xerox
10.1985 - 04.2025
Missile Maintenance Technician
us army
06.1981 - 06.1985
Trade School - Electronic Engineering
Redstone Arsenal
High School Diploma -
Taconic Hills High