Summary
Overview
Work History
Education
Skills
Car restoration
Languages
Building PCs
Timeline
Generic

Jeffrey Tyacke

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

23
23
years of professional experience

Work History

Senior Customer Service Engineer

Diebold Nixdorf
02.2007 - Current
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

ATM Supervisor

Loomis Armored US
10.2002 - 02.2007
  • Processed quarterly vault and ATM audits with zero error rate.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Supported financial director with special projects and additional job duties.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Complied with established internal controls and policies.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Established and checked coding procedures, monitored reports and updated internal files.

Loss Prevention Supervisor & Geek Squad Technician

Best Buy Inc
05.2001 - 10.2002
  • Trained staff on loss prevention tactics and company procedures.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Monitored paperwork procedures to prevent error-related losses.
  • Installed and maintained covert security equipment.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Maintained compliance with regulatory standards and safety requirements.

Education

Bachelor of Arts - Criminal Justice

Colorado State University
Fort Collins
05.2001

Skills

  • Sales Support
  • User Training
  • Equipment Installation
  • System Maintenance
  • Computer Diagnostics
  • Documentation Development
  • Technical Troubleshooting
  • Call Management
  • Hardware and Software Configuration
  • Microsoft Windows and Office

Car restoration

I am currently restoring a 1988 Mustang 5.0

Languages

Spanish
Elementary

Building PCs

I recently built a new i9 Desktop to work along side my network attached storage pc.

Timeline

Senior Customer Service Engineer

Diebold Nixdorf
02.2007 - Current

ATM Supervisor

Loomis Armored US
10.2002 - 02.2007

Loss Prevention Supervisor & Geek Squad Technician

Best Buy Inc
05.2001 - 10.2002

Bachelor of Arts - Criminal Justice

Colorado State University

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Jeffrey Tyacke