Donald Kitchen
Houston,TX
Summary
Proven leader with a track record of membership growth and team motivation at Fitness Connection. Skilled in facility management and staff training, I boosted revenue and enhanced customer satisfaction through strategic initiatives. My approach combines motivational leadership (soft skill) with targeted marketing strategies (hard skill), achieving notable performance enhancements and cultivating beneficial local business partnerships.
Overview
18
18
years of professional experience
Work History
Club Manager
Fitness Connection
09.2023 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
Sales Manager
Fitness Connection
08.2017 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Advisor
24 Hour Fitness
08.2015 - 10.2016
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Customer Service Representative
Gds Ware
12.2014 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Service Representative
24 Hour Fitness
01.2013 - 12.2014
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Receiving Associate
Academy Sports Outdoors
11.2011 - 12.2013
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Order Fulfillment Associate
Orscheln Farm & Home
06.2006 - 08.2010
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Education
Early Childhood Special Education
University of Central Missouri
Warrensburg, MOSkills
- Staff Training
- Membership Growth
- Team motivation
- Facility Management
Timeline
Club Manager
Fitness Connection
09.2023 - Current
Sales Manager
Fitness Connection
08.2017 - 08.2023
Sales Advisor
24 Hour Fitness
08.2015 - 10.2016
Customer Service Representative
Gds Ware
12.2014 - 09.2015
Service Representative
24 Hour Fitness
01.2013 - 12.2014
Receiving Associate
Academy Sports Outdoors
11.2011 - 12.2013
Order Fulfillment Associate
Orscheln Farm & Home
06.2006 - 08.2010
Early Childhood Special Education
University of Central Missouri
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