Kenetta Lyles
Inver Grove Heights,MN
Overview
6
6
years of professional experience
Work History
Club Manager
Planet Fitness
Stillwater, MN
09.2024 - Current
- Inventory
- Scheduling
- Responding to customer complaints
- Work orders
- Managing day to day operations
Store Manager
Speedway
Mendota Heights, MN
05.2024 - 09.2024
- Ensure accurate financial tracking by processing end-of-day reports, maintaining compliance
- Manage inventory to maintain optimal stock levels, reducing shortages and errors
- Conduct regular inventory counts to verify stock accuracy, identifying and resolving discrepancies
- Handle payroll processing for timely and accurate employee compensation, enhancing satisfaction
- Efficiently schedule employees to meet store needs, maximizing productivity and coverage
GSL Manager
Pilot travel centers
Inver Grove Heights, MN
10.2023 - 02.2024
- Greet and thank guests, ensuring exceptional customer satisfaction and repeat business
- Train and coach team members, enhancing their skills and boosting team performance
- Interview and hire future team members, strengthening the team with qualified candidates
- Order and stock inventory, maintaining optimal levels and preventing shortages
Banking Specialist
USAA
Colorado Springs, CO
01.2023 - 10.2023
- Handle 20-25 inbound calls daily, assisting customers with banking needs and inquiries
- Handled and resolved dispute and fraud claims following banking regulations.
- Deliver exceptional customer support over the phone, ensuring high satisfaction rates
- Achieved a 15% decrease in issue settlement time via strategic customer-focused implementations and strong communication skills.
Billing Specialist
Spectrum
Colorado Springs, CO
10.2021 - 01.2022
- Handled inbound billing inquiries, resolving issues and enhancing customer satisfaction
- Delivered exceptional customer service, significantly improving retention rates
- Reduced customer distress by maintaining professional conduct.
- Efficiently resolved billing discrepancies, ensuring accurate account management
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Retention
Comcast
WOH
12.2018 - 09.2021
- Answering inbound calls from customers that may want to cancel services
- Maintained strong customer relationships by providing tailored discounts and packages.
- Enhanced workforce stability through effective training programs.
Education
Rosemount Senior High School
Rosemount, MNSkills
- Staff training
- Membership growth
- Team motivation
- Performance management
- Revenue generation
- Facility management
- Financial reporting
- Budget control
- Staff scheduling
- Customer service leadership
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Reliability
- Organizational skills
- Quality control
- Staff supervision
- Customer retention
- Project management
Timeline
Club Manager
Planet Fitness
09.2024 - Current
Store Manager
Speedway
05.2024 - 09.2024
GSL Manager
Pilot travel centers
10.2023 - 02.2024
Banking Specialist
USAA
01.2023 - 10.2023
Billing Specialist
Spectrum
10.2021 - 01.2022
Retention
Comcast
12.2018 - 09.2021
Rosemount Senior High School