Overview
Work History
Education
Skills
Timeline
Generic

Kenetta Lyles

Inver Grove Heights,MN

Overview

6
6
years of professional experience

Work History

Club Manager

Planet Fitness
09.2024 - Current
  • Inventory
  • Scheduling
  • Responding to customer complaints
  • Work orders
  • Managing day to day operations

Store Manager

Speedway
05.2024 - 09.2024
  • Ensure accurate financial tracking by processing end-of-day reports, maintaining compliance
  • Manage inventory to maintain optimal stock levels, reducing shortages and errors
  • Conduct regular inventory counts to verify stock accuracy, identifying and resolving discrepancies
  • Handle payroll processing for timely and accurate employee compensation, enhancing satisfaction
  • Efficiently schedule employees to meet store needs, maximizing productivity and coverage

GSL Manager

Pilot travel centers
10.2023 - 02.2024
  • Greet and thank guests, ensuring exceptional customer satisfaction and repeat business
  • Train and coach team members, enhancing their skills and boosting team performance
  • Interview and hire future team members, strengthening the team with qualified candidates
  • Order and stock inventory, maintaining optimal levels and preventing shortages

Banking Specialist

USAA
01.2023 - 10.2023
  • Handle 20-25 inbound calls daily, assisting customers with banking needs and inquiries
  • Handled and resolved dispute and fraud claims following banking regulations.
  • Deliver exceptional customer support over the phone, ensuring high satisfaction rates
  • Achieved a 15% decrease in issue settlement time via strategic customer-focused implementations and strong communication skills.

Billing Specialist

Spectrum
10.2021 - 01.2022
  • Handled inbound billing inquiries, resolving issues and enhancing customer satisfaction
  • Delivered exceptional customer service, significantly improving retention rates
  • Reduced customer distress by maintaining professional conduct.
  • Efficiently resolved billing discrepancies, ensuring accurate account management
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Retention

Comcast
12.2018 - 09.2021
  • Answering inbound calls from customers that may want to cancel services
  • Maintained strong customer relationships by providing tailored discounts and packages.
  • Enhanced workforce stability through effective training programs.

Education

Rosemount Senior High School
Rosemount, MN

Skills

  • Staff training
  • Membership growth
  • Team motivation
  • Performance management
  • Revenue generation
  • Facility management
  • Financial reporting
  • Budget control
  • Staff scheduling
  • Customer service leadership
  • Attention to detail
  • Teamwork and collaboration
  • Problem-solving
  • Reliability
  • Organizational skills
  • Quality control
  • Staff supervision
  • Customer retention
  • Project management

Timeline

Club Manager

Planet Fitness
09.2024 - Current

Store Manager

Speedway
05.2024 - 09.2024

GSL Manager

Pilot travel centers
10.2023 - 02.2024

Banking Specialist

USAA
01.2023 - 10.2023

Billing Specialist

Spectrum
10.2021 - 01.2022

Retention

Comcast
12.2018 - 09.2021

Rosemount Senior High School

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Kenetta Lyles