Donald Landers
Akron,OH
Summary
Dynamic leader with a proven track record at USPS, adept in software utilization and fostering team collaboration. Excelled in enhancing customer satisfaction and operational efficiency, demonstrating a keen ability to manage multiple tasks and ensure regulatory safety compliance. Achieved significant reductions in customer complaints and workplace incidents, showcasing exceptional time management and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Workforce Planning Specialist
USPS
03.2024 - Current
- Utilize teams to create excel spreadsheet with daily "To Do List" for HR Staff.
- Create and process internal job bid postings and awards.
- Assist in processing new hire paperwork and scheduling orientation, training, and shadow day programs.
- Participate in work fairs, career conferences, and assist applicants throughout the application process.
Acting Customer Service Manager
USPS
02.2023 - 03.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to reduce time wasting practices, inaccurate deliveries, and integrity scanning.
Customer Service Supervisor
USPS
09.2019 - 02.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver accurate, professional service while adhering to safety and uniform policies.
City Carrier
USPS
09.2016 - 09.2019
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Planned and cased mail in sequence of delivery for designated route.
- Delivered packages and mail to business and people in local area.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
Shift Coordinator
Terminal Warhouse - Alcoa
04.2013 - 09.2016
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
- Contributed to a positive work environment by fostering a team-oriented atmosphere that encouraged collaboration and mutual support among employees.
- Coordinated cross-departmental collaboration for seamless operations during shifts.
- Assigned orders to staff based on skill set and efficency.
Store Manager
Dunkin Donuts
05.2011 - 04.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Springfield High School
Akron, OHSkills
- Software utilization
- Proficient in Schedule Management
- Teamwork and collaboration
- Time management
- Skilled in Managing Multiple Tasks
- Regulatory Safety Compliance
- Team collaboration
Timeline
Workforce Planning Specialist
USPS
03.2024 - Current
Acting Customer Service Manager
USPS
02.2023 - 03.2024
Customer Service Supervisor
USPS
09.2019 - 02.2023
City Carrier
USPS
09.2016 - 09.2019
Shift Coordinator
Terminal Warhouse - Alcoa
04.2013 - 09.2016
Store Manager
Dunkin Donuts
05.2011 - 04.2013
High School Diploma -
Springfield High School
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