Donald Lanza
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Vapes N Smoke
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
Good Clean Vapes
03.2021 - 03.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Autobody Repair Technician
MAACO
11.2020 - 03.2021
- Replaced and repaired vehicle parts according to work order instructions.
- Reassembled and replaced parts to complete body repairs.
- Followed standard operating procedures to achieve consistent quality of work.
- Prepared surfaces for priming, painting and refinishing.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Applied finishing techniques to enhance quality and appearance of repairs.
Private Security Officer
Platinum Security Group
02.2020 - 11.2020
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to emergency situations to assess and deflect issues.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Delivery Driver
Papa John's Pizza
03.2018 - 08.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Car Porter
Midnight Motors
08.2016 - 03.2018
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Test drove vehicles and reported identified issues to management.
Education
High School Diploma -
Park Vista Community High School
Lake Worth, FL2018
Skills
- Recruiting and Interviewing
- Task Delegation
- Operations Management
- Product and Service Knowledge
Timeline
Assistant Manager
Vapes N Smoke
03.2022 - Current
Assistant Manager
Good Clean Vapes
03.2021 - 03.2022
Autobody Repair Technician
MAACO
11.2020 - 03.2021
Private Security Officer
Platinum Security Group
02.2020 - 11.2020
Delivery Driver
Papa John's Pizza
03.2018 - 08.2019
Car Porter
Midnight Motors
08.2016 - 03.2018
High School Diploma -
Park Vista Community High School