Donald Lee
Salem,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Digital Marketing Specialist/Customer Service Representative
Chop Chop Marketing
09.2020 - Current
- Optimized email marketing campaigns to maximize open rates, click-through rates, and conversions.
- Implemented new strategies to improve click-through rates and conversion.
- Evaluated market trends to stay current on consumer and competitor changes.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer Service Representative
Panera Bread
08.2017 - 08.2020
- Generated interest in helping promote catering services to new prospective customers, identified new markets and educated prospective clients on benefits.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Established and implemented sustainable and diverse funding strategies to support financial and operational objectives of organization.
Education
Bachelor of Science - Aerospace Science
Central Washington University
Ellensburg, WASkills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Team collaboration
- Customer relations
- Problem resolution
Timeline
Digital Marketing Specialist/Customer Service Representative
Chop Chop Marketing
09.2020 - Current
Customer Service Representative
Panera Bread
08.2017 - 08.2020
Bachelor of Science - Aerospace Science
Central Washington University
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